Mailbox Operations Specialist

Overview

On Site
Depends on Experience
Contract - Independent
Contract - W2
Contract - 12 Month(s)

Skills

CLEC
Multitasking
Provisioning
Technical Support
Telecommunications
Testing
Wholesale
Communication
Customer Service
IDS
Interfaces
Management
Migration
XML

Job Details

Job Title: Mailbox Operations Specialist Location: Dallas or Atlanta
Job Description:
Manage the ILEC Meet-Point Mailbox, processing ~400 monthly requests for circuit information between CLLI codes
Respond to customer requests for meet-point information, perform redesigns, and help establish new meet-points
Operate the XML mailbox to process requests for establishing or updating Local Service Request (LSR) XML Gateway connectivity
Create CLEC test and production APPL IDs to facilitate customer order submissions
Coordinate and facilitate calls among test managers, IT, and customers for platform testing, troubleshooting, and migrations
Understand circuit provisioning, CLLI codes, and mailbox operations
Bachelor's degree strongly preferred, or 5 8 years of experience in telecom operations, customer service, or technical support
Strong organizational and multitasking abilities
Familiarity with LSRs, XML gateway interfaces, and wholesale telecom processes
Skilled in technical troubleshooting and customer communication
Ability to manage and prioritize high-volume requests in a fast-paced environment

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