Assistant Vice President, Insights and Analytics

Overview

Oversee and direct the data science, process improvement, and experience analytics functions for Digital with a focus on delivering actionable insights, analytics initiatives, and process improvements aligned with the organization's strategic goals and transformation initiatives. To coordinate, assess, and synthesize a wide range of intelligence sources (including behavioral data, member-reported feedback, collaborative member research, impact and outcome measurements, competitive benchmarking, and system performance) to support data-driven decisions for Digital in pursuit of organizational and enterprise priorities. To continuously monitor and evaluate team workloads, adjusting as needed to ensure quality, staff performance, and alignment with organizational, portfolio, and enterprise, goals. Serve as subject matter expert pertaining to data functions, systems, policies and/or procedures. Act as VP in the incumbent's absence.

Responsibilities

• Direct, coordinate and oversee analytics and data science activities relating to operational functions, workflows, processes, member journeys, experience outcomes and other business-challenges with a focus on delivering actionable insights to all levels of the organization.
• Provide routine and on demand/ad hoc analytics deliverables for all levels of the organization
• Deliver self-service analytics and insight resources that drive scalable and sustainable impacts
• Oversee analysis to determine the impacts and efficacy of initiatives and programs to key stakeholders to inform strategic decision making
• Evaluate operational efficiency and effectiveness, and make recommendations for improvements through industry benchmarking and analysis of internal and external trends, markets and best practices
• Identify areas of improvement; determine solutions; implement enhancements/changes to improve operations, standards and results
• Prioritize analytical projects and delegate assignments, including project analysis, requirements definition, and implementation of program modifications and enhancements
• Oversee the analytics project portfolio to ensure alignment with objectives, scope, and timelines; partner with project teams to deliver solutions that meet all business requirements
• Provide forward thinking technical expertise in current and emerging technologies, trends and practices; analyze and provide recommendations on the adoption on new technologies and skills (AI) to drive enhancements
• Lead or participate in cross-departmental project teams
• Perform supervisory/managerial responsibilities

o Ensure adequate/skilled staffing; select employees
o Establish performance goals and priorities
o Prepare, conduct and review performance appraisals
o Develop, mentor and counsel staff
o Provide input and/or prepare budget requirements for Annual Financial Plan (AFP)
o Ensure section/branch goals and objectives align with division/department strategy
o Ensure efficiency of operations
o Leadership Level - Manage daily activities

• Leadership Level - Manage daily activities
• Perform other duties as assigned

Qualifications

• Master's degree in Mathematics, Statistics, Economics, Finance, or related field, or the equivalent combination of experience, education and training
• Advanced skill in leading and setting priorities for cross functional and multi-discipline analytics organizations
• Advanced knowledge of data querying, reporting, analysis, and operations research, including statistical methods and modeling
• Working knowledge of traditional process improvement methodologies
• Working knowledge of Agile development practices
• Advanced skill analyzing statistics and reports to determine business performance and trends
• Significant experience in managing cross-functional, multi-dimensional teams and projects of the highest complexity which have business risk and impact
• Significant experience in managing multiple priorities independently and/or in a team environment to achieve goals
• Advanced skill presenting findings, conclusions, alternatives and information clearly and concisely to stakeholders & management
• Significant experience in demonstrating thought-leadership, initiative-taking, decision-making and creativity solving business problems
• Advanced skill maintaining accuracy with attention to detail and meeting deadlines
• Advanced skill using innovative thinking to solve problems and facilitate the decision-making process
• Advanced skill exercising initiative and using good judgment to make sound decisions
• Significant experience in supervising and leading employees
• Advanced verbal and written communication skills
• Advanced organizational, planning and time management skills
• Advanced word processing and spreadsheet software skills
• Demonstrated Capability to lead remote teams

Hours: Monday - Friday, 8:00AM - 4:30PM

Locations: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive, Pensacola, FL 32526 | 141 Security Drive, Winchester, VA 22602 | 9999 Willow Creek Road, San Diego, CA 92131

About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

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Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.

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