Technology Support Administrator

Manage and support technology hardware

• Install upgrades as required
• Troubleshoot problems with equipment and work with vendors or other IT personnel to resolve
• Dispose of equipment according to firm approved procedures
• Follow Asset Management Procedures and update database in real-time

Video Conferencing for inter and intra-office conferences

• Set up and monitor video conferences
• Maintain Video Conference equipment

Provision and decommission accounts and equipment

• Provision and decommission network accounts
• Provision and configure mobile devices and applicable apps
• Image and provision new desktops and laptops

Essential Functions Of Job

• Provide excellent customer service and timely resolution to end-user technology issues
• Effectively communicate with end-users, peers, vendors, and management
• Follow best practices for hardware deployments and upgrades
• Create service tickets to track technology issues
• Take ownership of tickets escalated from the help desk
• Provide meeting support video conferences, webinars, and presentations
• Maintain office AD security and distribution groups
• Adhere to Information Security policies and procedures
• Assist with IT projects and initiatives

Required Qualifications

• Experience with Windows 11, Office 2016/365, NetDocuments, Active Directory, computer hardware maintenance and repair, printer and copier configuration and troubleshooting, MDM and iPhone/Android phone services.
• A basic understanding of Internet protocols, data connectivity methods and remote access technologies.
• Telephone and voicemail system training as well as wireless networking and video conferencing system knowledge a plus.
• Exceptional interpersonal skills are essential for this position with the ability to work effectively with end-users, IT peers, vendors and managers.
• Individual will work as part of the Information Technology Team providing 24x7 support as needed. Must have excellent written and verbal communication skills.

Preferred Qualifications

• Minimum of 5 years in a Microsoft Environment.