Overview
Skills
Job Details
ServiceNow Business Analyst
Palm Beach Gardens, FL: 100% Onsite
12 Months
$55/HR-$57/HR
100% Onsite: 5 days onsite per week!
Description:
Conducts complex operational analyses and leads medium to large project teams that support informed decision making within the business unit.
Key responsibilities include reviewing and approving findings to be presented to senior management, conducting statistical analyses, and coordinating with other business units regarding initiatives.
May mentor and guide lower-level analysts.
5 to 8 years related experience preferred.
Bachelor's degree preferred.
Required:
Extensive recent experience with ServiceNow, ideally Service Portal, Service Catalog, and Knowledge Management.
Engage with stakeholders to understand their business needs and translate them into detailed technical requirements for ServiceNow development.
Analyze and document business processes, identify areas for improvement, and propose solutions that use ServiceNow capabilities.
Collaborate with cross-functional teams to design, develop, and implement ServiceNow solutions.
Provide training and support to end-users on ServiceNow functionalities and related business processes.
Create and maintain comprehensive documentation, including business requirements, process flows, user guides, and test cases.
Facilitate effective communication between business users and technical teams.
Strong understanding of ITIL processes and how they integrate with ServiceNow.
Ability to manage multiple priorities in a fast-paced environment.
Strong analytical and problem-solving skills.
Experience working in SAFe Agile scrum framework, and using Jira, Confluence, SharePoint, Teams, etc.
Knowledge of UI/UX design principles and processes focused on optimizing the end-user experience, is a plus.
ServiceNow certification is a plus.
Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.
Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit to learn more.
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.