Network Analyst III- IP NOC

Windstream Holdings, Inc., is a leading provider of advanced network communications and technology solutions for consumers, small businesses, enterprise organizations and carrier partners across the U.S.

• Kinetic is a premier internet solutions provider on a mission to deliver ultra-fast, reliable internet to consumers and small businesses across the U.S., helping them Internet better .
• Windstream Enterprise is a leading managed services provider providing strategic communications and security products to mid-size businesses and enterprise clients.
• Windstream Wholesale provides high-capacity, high-performance networking solutions and services to other telecom carriers, data centers, content providers and enterprises.

The Windstream team provides innovative software and network solutions to connect people and empower business in a world of infinite possibilities!

About This Role:

The successful candidate for this Network Analyst III-IP NOC position should possess advanced troubleshooting knowledge of IP Networks and equipment to quickly repair/mitigate outage conditions. The position requires strong written and verbal communication skills and the ability to drive issues to resolution. Technicians will interface via phone, video, chat, and ticketing systems with Windstream technicians, front-line technical reps, and carrier technicians to resolve issues, mitigate outages, and ensure that all steps are professionally documented. ***This position can be filled remotely anywhere within the country.***

What You'll Do:

• Troubleshoot circuit, hardware, and routing protocol issues
• Handle second level escalations
• Training and documentation
• Vendor engagement

Do You Have?

• Excellent communication skills
• Experience with Cisco, Juniper, and Nokia routing platforms
• Knowledge of broadband equipment, protocols, and networking
• Knowledge of central office transport equipment including test methods
• Technical skills in data networking or closely related field
• Understanding of hardware troubleshooting
• Understanding of ISIS & BGP routing protocols
• Understanding of LAN/WAN, TCP/IP, ATM, frame relay, and layer 2 switching
• Understanding of MPLS, layer 3 VPNs, and SD-WAN

Even Better:

• Certificates/ Licenses: CCNP, JNCIS, NRS II (Nokia Certified Network Routing Specialist)
• 5+ years of experience with IT/LAN/WAN in an operations or help-desk environment OR 5+ years of troubleshooting network elements, protocols, services, and transport layer problems within a NOC environment

Minimum Requirements:

Associate's Degree in a technical discipline and 4-6 years technical experience with 5+ years directly related to the job and 4+ years of digital experience. College hours or a college degree may be substituted for some experience as deemed appropriate.

Our Benefits:

• Medical, Dental, Vision Insurance Plans
• 401K Plan
• Health & Flexible Savings Account
• Life and AD&D, Spousal Life, Child Life Insurance Plans
• Educational Assistance Plan
• Identity Theft, Legal, Auto & Home and Pet Insurance
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Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans.

Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.

Notice to Non-U.S. Citizens: Windstream, as a holder of licenses granted by the Federal Communications Commission, is required to notify and to obtain approval from federal regulatory agencies prior to granting certain system/network access to any non-U.S. citizen personnel. Offers of employment extended to non-U.S. citizens are contingent upon receiving the requisite approval from agencies overseeing compliance. Non-U.S. citizens are required to provide Windstream with the personal identifying information required to obtain the necessary approval prior to accessing certain systems and/or Windstream's network. If you are not a U.S. citizen, please notify your recruiter or email as soon as possible for information on Windstream's foreign personnel disclosure and approval requirements.