Solutioning and Insights Architect, Engineering Ops- Director

Industry/Sector
Not Applicable

Specialism
Managed Services

Management Level
Director

Job Description & Summary
At PwC, our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations, reduce costs, and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management, technology, and process optimization to deliver high-quality services to clients.

Those in managed service management and strategy at PwC will focus on transitioning and running services, along with managing delivery teams, programmes, commercials, performance and delivery risk. Your work will involve the process of continuous improvement and optimising of the managed services process, tools and services.

Translating the vision, you set the tone, and inspire others to follow. Your role is crucial in driving business growth, shaping the direction of client engagements, and mentoring the next generation of leaders. You are expected to be a guardian of PwC's reputation, understanding that quality, integrity, inclusion and a commercial mindset are all foundational to our success. You create a healthy working environment while maximising client satisfaction. You cultivate the potential in others and actively team across the PwC Network, understanding tradeoffs, and leveraging our collective strength.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Lead in line with our values and brand.
• Develop new ideas, solutions, and structures; drive thought leadership.
• Solve problems by exploring multiple angles and using creativity, encouraging others to do the same.
• Balance long-term, short-term, detail-oriented, and big picture thinking.
• Make strategic choices and drive change by addressing system-level enablers.
• Promote technological advances, creating an environment where people and technology thrive together.
• Identify gaps in the market and convert opportunities to success for the Firm.
• Adhere to and enforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance) the Firm's code of conduct, and independence requirements.

Minimum Degree Required
Bachelor's Degree

Minimum Year(s) of Experience
10 year(s)

Preferred Knowledge/Skills

Demonstrates thought leader-level abilities with, and/or a proven record of success directing efforts including:

• Deep technical expertise in a multitude of platforms and software applications;
• Ability to document requirements, create prototypes, test and analyze the infrastructure and architecture of a client's environment;
• Engage directly with clients to understand their business objectives and provide tailored solutions;
• Supporting the offering team developing customized proposals, solutions and during client meetings, presentations, and demonstrations;
• Serves as a trusted advisor, ensuring alignment between the client's business goals and our offerings;
• Understanding of estimation methodology and cost levers involved in managed services with experience in creating and managing financial models;
• Demonstrating proven knowledge of latest managed services trends & ability to create/update differentiated offerings;
• Architecting and/or transitioning significant managed services solution;
• Familiarity with industry benchmarks and navigating third-party benchmarking sources;
• Managing client relationships at the executive level;
• Managing client service and people management skills;
• Adapting to new technologies and learning quickly;
• Demonstrating stakeholder management skills with the ability to work well with a cross-functional and geographically dispersed team and customer base.
• Demonstrate experience in writing software in one or more languages, such as Java, C#, JavaScript, Python, Microservices, Event Driven, or other Cloud Native experience;
• Demonstrate working knowledge of container technologies (e.g. Kubernetes, Docker), services, and cloud PAAS components;
• Demonstrate experience with different database technologies (e.g. SQL database(s), NoSQL such as MongoDB, Hadoop, Redis, etc.);
• Demonstrate experience with scalable networking technologies (e.g. Load Balancers, Firewalls) and demonstrate understanding and knowledge of monitoring tools and KPI's;
• Demonstrate ability to think strategically about business, create technical definition around customer objectives in complex situations, develop solution strategies, motivate & mobilize resources, and deliver results;
• Demonstrate experience / knowledge on Enterprise Architecture methodology such as "The Open Group Architecture framework" TOGAF is a plus;
• Demonstrate 5+ years design & implementation experience on complex, large scale distributed applications;
• Systems design experience, with the ability to architect or explain complex systems interactions;
• Demonstrate broad architecture skills, covering application, infrastructure, data and integration;
• Demonstrate sound understanding and experience of contemporary paradigms, such as Cloud, DevOps and Agile.

Travel Requirements
Up to 40%

Job Posting End Date

Learn more about how we work: ;br>
PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: ;br>
As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.

For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.

Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: ;br>
The salary range for this position is: $142,500 - $317,000, plus individuals may be eligible for an annual discretionary bonus. For roles that are based in Maryland, this is the listed salary range for this position. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: