Incident Management Lead W IT Operations - Waltham, MA (Onsite) - MP

Hello,

The following requirement is open with our client:

Title : Incident Management Lead W IT Operations

Type of Hire : C2C

Location : Waltham, MA (Onsite)

Duration : 8+ Months

Rate :

Visa Status :

In-Person Interview : NO

Relevant Experience: 8+

Detailed Job Description

• As an Incident Management Lead, you will be responsible for effectively managing and resolving major technical incidents within our organization. This professional ensures that normal service operations are restored as quickly as possible, minimizing the adverse impact on business activities. The role requires strong communication skills to collaborate with various teams, excellent problem-solving skills, and the ability to lead a team effectively. Position
• Responsibilities: Serve as a point of contact for major technical incidents within the organization.
• Lead and coordinate incident response efforts with cross-functional teams.
• Quickly assess and prioritize incidents based on the impact and urgency.
• Assist in continual improvement, development and implementation of incident management processes and procedures.
• Communicate incident status updates to stakeholders and senior management.
• Ensure timely resolution of incidents by tracking progress and escalating as needed.
• Conduct root cause analysis and identify processes to remediate future outages by providing interim or permanent fix. Tracking to closure all action items identified.
• Provide 24x7 support and participate in on call rotation for critical production systems. Requirements: Education & Experience: Bachelor's degree in computer science or other relevant engineering field.
• 3-5 years of experience in incident management, IT support, or a related role.
• Exceptional verbal and written communication skills, with the ability to convey complex technical information to non-technical stakeholders.
• Understanding of industry standard system architecture, cloud infrastructure, microsystems and system management tools.
• Understanding of Cloud Computing concepts and cloud platforms like AWS, Azure, Google Cloud.
• Strong interpersonal skills, with the ability to build and maintain effective working relationships with colleagues, stakeholders, and customers.
• Effective time management and organizational skills, with the ability to prioritize tasks and manage multiple incidents simultaneously.
• Ability to work well under pressure and remain calm and composed during high-stress situations.
• Experience working in ServiceNow is preferred.
• Ability to work well under pressure and remain calm and composed during high-stress situations.

Must Have Skills

• Incident Management
• IT Support
• Google Cloud

Certification: Nice to have

Best,
Mohith Pothamsetti

Technical Recruiter | ASCII Group, LLC Mohith DOT pothamsetti@asciigroup DOT com