IT Support Technician (Tier 2)

Required Skills:

• 3+ of hands-on desktop support experience in a professional environment


• Proven experience supporting large-scale IT initiatives, such as system migrations and major software/hardware upgrades


• Strong proficiency with Windows 10 and 11 operating systems


• Solid experience with Microsoft Office 365 administration and support


• Working knowledge of Active Directory (e.g., managing user accounts, moving computers into OUs, password resets)


• Strong attention to detail with a demonstrated ability to create and maintain high-quality technical documentation

Preferred Skills:

• Hands-on experience with Microsoft Intune and System Center Configuration Manager (SCCM)


• Exposure to JAMF or other Mac device management tools (a plus, but not required)


• Experience with ServiceNow or other enterprise-level IT service management platforms

Description of Role/Responsibilities/Project:

We're seeking a sharp, experienced Desktop Support Engineer to join a high-performing team. This is a hands-on, role supporting a wide range of technology needs. In this position you will be handling Tier 2 support tickets, approximately 10-12 a day. This will consist of both hands-on trouble shooting (60%) and phone/remote support (40%). This person will need to have previous experience supporting and managing Windows 10/11, Office 365, and Active Directory. They will be supporting Mac products, including iPhones and iPads. The day to day will consist of in-house break/fix, imaging, deployment, and in house application support. This person will also be responsible for end user documentation which will include a minimum of 2 knowledge-base articles per month.

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

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Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile:

Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.

Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting .

Benefits Information:

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you.

Beacon Hill. Employing the Future