Overview
On Site
USD 23.75 - 27.50 per hour
Contract - W2
Contract - Independent
Skills
Remote Support
Call Center
Microsoft
Confluence
Documentation
Training
Effective Communication
Teamwork
Collaboration
Microsoft Office
Active Directory
Computer Hardware
Repair
Computer Science
Help Desk
Technical Support
Communication
Multitasking
Problem Solving
Conflict Resolution
Computer Networking
Energy
NATURAL
Customer Service
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are offering a long term contract employment opportunity for a Help Desk Analyst I in the Energy/Natural Resources industry, located in Houston, Texas. The workplace is a dynamic, remote support environment where you will be part of a team that handles a wide range of support queries.
Responsibilities:
Providing all-round technical support remotely in a call center environment
Handling and resolving up to 100 tickets daily, supporting all the sites from Houston
Utilizing Microsoft and Active Directory among other tools to troubleshoot and resolve issues
Maintaining detailed documentation of all incoming issues and the steps taken to resolve them, using Confluence for documentation
Participating in training sessions lasting for 1-2 months to continuously improve technical knowledge
Promoting a positive culture within the team through effective communication and teamwork
Assisting in the smooth operation of computer hardware and ensuring any issues are resolved promptly
Taking part in shift work to ensure 24x7x365 coverage
Working towards personal growth by taking every opportunity to expand skills and knowledge in various areas.
Requirements
Proficient knowledge and understanding of Microsoft Suite.
Demonstrated experience with Active Directory.
Solid understanding of computer hardware, including troubleshooting and repair.
Bachelor's degree in Computer Science or related field.
Minimum of 1 year of experience in a help desk or technical support role.
Strong communication skills to effectively liaise with team members and customers.
Ability to multitask and prioritize tasks in a fast-paced environment.
Demonstrated problem-solving skills and ability to think critically.
Knowledge of basic networking principles.
Familiarity with the energy or natural resources industry is a plus.
Availability to work in shifts if necessary.
Demonstrated ability to maintain confidentiality and handle sensitive information.
Strong commitment to providing excellent customer service.
Ability to work well in a team environment.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are offering a long term contract employment opportunity for a Help Desk Analyst I in the Energy/Natural Resources industry, located in Houston, Texas. The workplace is a dynamic, remote support environment where you will be part of a team that handles a wide range of support queries.
Responsibilities:
Providing all-round technical support remotely in a call center environment
Handling and resolving up to 100 tickets daily, supporting all the sites from Houston
Utilizing Microsoft and Active Directory among other tools to troubleshoot and resolve issues
Maintaining detailed documentation of all incoming issues and the steps taken to resolve them, using Confluence for documentation
Participating in training sessions lasting for 1-2 months to continuously improve technical knowledge
Promoting a positive culture within the team through effective communication and teamwork
Assisting in the smooth operation of computer hardware and ensuring any issues are resolved promptly
Taking part in shift work to ensure 24x7x365 coverage
Working towards personal growth by taking every opportunity to expand skills and knowledge in various areas.
Requirements
Proficient knowledge and understanding of Microsoft Suite.
Demonstrated experience with Active Directory.
Solid understanding of computer hardware, including troubleshooting and repair.
Bachelor's degree in Computer Science or related field.
Minimum of 1 year of experience in a help desk or technical support role.
Strong communication skills to effectively liaise with team members and customers.
Ability to multitask and prioritize tasks in a fast-paced environment.
Demonstrated problem-solving skills and ability to think critically.
Knowledge of basic networking principles.
Familiarity with the energy or natural resources industry is a plus.
Availability to work in shifts if necessary.
Demonstrated ability to maintain confidentiality and handle sensitive information.
Strong commitment to providing excellent customer service.
Ability to work well in a team environment.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.