Support Services Technician

Title: Support Services Technician
Location: Fully onsite- Orlando, FL
Duration: 6+ month initial contract
Compensation: $30 - $35/hr
Work Requirements: , Holders or Authorized to Work in the US

Support Services Technician

Description:

• The Support Services Technician is responsible for software and hardware support (Tiers 1 and 2), with the more senior resources being responsible for complex Tier 2 support tasks.
• Provides technical advice, guidance and informal training to end users using hardware and software programs.
• Troubleshoots and restores routine technical service and equipment problems by analyzing, identifying and diagnosing faults and symptoms using established processes and procedures.
• Performs root cause analysis and develops checklists for typical problems.
• Recommends procedures and controls for problem prevention.
• Maintains knowledge database and call tracking database to enhance quality and timeliness of problem resolutions.
• Works in a team setting, sharing information and assisting others with calls.

Qualifications:

• Hands-on technical experience supporting hardware and software in a desk-side or IT support setting
• Experience with computer imaging, setup, and configuration, including laptops and desktops
• Familiarity with ticketing systems such as ServiceNow, Remedy, Zendesk, or similar platforms
• Basic understanding of computer systems and troubleshooting techniques, including root cause analysis and issue documentation
• Ability to follow established processes for diagnosing and resolving Tier 1 and Tier 2 technical issues
• Working knowledge of Windows operating systems, user permissions, and device configurations
• Exposure to AutoPilot or similar tools for device provisioning is a plus
• Strong communication and interpersonal skills, with the ability to guide and support end users
• Team-oriented mindset with a willingness to learn, share knowledge, and grow technical skillsets
• Adaptable and coachable, open to feedback and capable of growing into more advanced responsibilities over time

Our benefits package includes:

• Comprehensive medical benefits
• Competitive pay
• 401(k) Retirement plan
• ...and much more!

About INSPYR Solutions
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.