Overview
On Site
USD 28.00 - 30.00 per hour
Contract - W2
Skills
Training
Shipping
Uploading
Supervision
Pick
Storage
Wireless Communication
Management
Finance
MEAN Stack
Customer Service
Training And Development
SAP BASIS
Job Details
Software Guidance & Assistance, Inc., (SGA), is searching for an Case Coordinator Receptionist for a Contract assignment with one of our premier Regulatory clients in New York, NY.
This role is 100% Onsite Monday - Friday in the Financial District in NYC.
This position is responsible for front desk operations and overseeing onsite conference rooms for arbitration hearings and mediations. Performs a wide variety of tasks such as setting up conference rooms, instructing arbitrators how to properly use the recording equipment, shipping and receiving digital recording equipment for offsite hearings, and uploading hearing recordings into the case file. This is skilled administrative work in which incumbents are experienced and proficient in their assigned roles; must provide excellent customer service, prioritize their workload, and handle routine matters independently and complex matters under close supervision.
Responsibilities :
Reserves, prepares, and recovers hearing rooms for onsite hearings. Ensures hearing exhibits are delivered to conference rooms as needed.
Responsible for greeting hearing participants and delivering exceptional customer service.
Assists and answers questions as needed. Enters onsite hearing guest information into building visitor system and directs participants to assigned hearing rooms.
Ensures hearings are properly recorded and uploaded into the case file.
Ships and receives digital recorders to and from offsite hearing locations.
Receives and sends hearing exhibits to arbitrators as needed.
Prepares files for offsite storage and arranges for pick-up by offsite storage vendor. Creates guest Wi-Fi access for onsite hearing participants and assists participants with connectivity issues.
Receives mail deliveries, scans, and distributes correspondence to appropriate recipients.
Prints letters and attachments and mails as directed by staff. Cross-trained on and performs Case Coordinator, Senior Case Coordinator, and Case Specialist job functions, as needed.
Performs additional ad hoc case administration job functions, as needed.
Supports office operations by maintaining supplies and coordinating with equipment vendors.
Trains and provides guidance to staff as needed on issues of general to moderate complexity.
Serves as a role model for staff in the department.
Requirements:
Previous receptionist or front desk experience
Strong reliability and dedication to maintaining consistent attendance (this is a MUST)
Location in or commutable to the Financial District in New York City
Availability for full-time, in-office work Monday through Friday
SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .
SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.
This role is 100% Onsite Monday - Friday in the Financial District in NYC.
This position is responsible for front desk operations and overseeing onsite conference rooms for arbitration hearings and mediations. Performs a wide variety of tasks such as setting up conference rooms, instructing arbitrators how to properly use the recording equipment, shipping and receiving digital recording equipment for offsite hearings, and uploading hearing recordings into the case file. This is skilled administrative work in which incumbents are experienced and proficient in their assigned roles; must provide excellent customer service, prioritize their workload, and handle routine matters independently and complex matters under close supervision.
Responsibilities :
Reserves, prepares, and recovers hearing rooms for onsite hearings. Ensures hearing exhibits are delivered to conference rooms as needed.
Responsible for greeting hearing participants and delivering exceptional customer service.
Assists and answers questions as needed. Enters onsite hearing guest information into building visitor system and directs participants to assigned hearing rooms.
Ensures hearings are properly recorded and uploaded into the case file.
Ships and receives digital recorders to and from offsite hearing locations.
Receives and sends hearing exhibits to arbitrators as needed.
Prepares files for offsite storage and arranges for pick-up by offsite storage vendor. Creates guest Wi-Fi access for onsite hearing participants and assists participants with connectivity issues.
Receives mail deliveries, scans, and distributes correspondence to appropriate recipients.
Prints letters and attachments and mails as directed by staff. Cross-trained on and performs Case Coordinator, Senior Case Coordinator, and Case Specialist job functions, as needed.
Performs additional ad hoc case administration job functions, as needed.
Supports office operations by maintaining supplies and coordinating with equipment vendors.
Trains and provides guidance to staff as needed on issues of general to moderate complexity.
Serves as a role model for staff in the department.
Requirements:
Previous receptionist or front desk experience
Strong reliability and dedication to maintaining consistent attendance (this is a MUST)
Location in or commutable to the Financial District in New York City
Availability for full-time, in-office work Monday through Friday
SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .
SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.