Overview
Skills
Job Details
Role: IT Support Analyst (12434)
Location: Enon, OH 45323 (Onsite)
Contract Length: 6+ months with a possibility of extension
Job Overview:
- This is an open position for an IT Support Analyst on the Optic, Payments/Credit, and DEX technology teams.
- Responsible for all aspects of supporting the setup, installation, support and monitoring of Payment Terminals and related hardware, software, and databases; conducts monitoring and reviews; prepares documentation and specifications for installations; performs testing related to troubleshooting issues.
Core Job Responsibilities:
- Directs field personnel in installing new payment terminal equipment and related hardware and software
- Provides accurate verbal instruction for diagnostics or installation as needed
- Configures and upgrades software on newly installed devices
- Identifies and corrects issues before a location is aware of a problem
- Manages multiple tickets and working them in order of priority
- Completes other duties, including special projects, as assigned by Management
Job Requirements:
Eligibility Requirements:
- Experience working in a support or IT environment supporting a POS system, to include Site Server, Credit Server or other relevant systems.
- Experience working with Fuel Controller, Pumps, and CRINDs.
- Ability to troubleshoot and fix complex issues relating to the entire Business Unit.
Education Level: Bachelor's Degree or Equivalent Work Experience
If Degreed, preferred Major: MIS or Computer Science
Work Experience Desired:
- Minimum of 3 years working with POS systems.
- Ability to work in a fast-paced environment.
- Attention to detail with emphasis on accuracy and quality.
- Ability to prioritize work to balance multiple projects and deadlines.
- High level of organization
Other Skills:
- Experience maintaining and enhancing a Point of Sale system.
- Familiarity with POS data and functions; items, barcode, sales, voids, promotions, specials, discounts, methods of payment, electronic journaling, taxes, etc.
- Test new hardware and software and recommend changes as needed.
- Responsible for providing advanced support on escalated calls from Store Support relating to hardware and/or software issues.
- Must be extremely organized and motivated.
- Must work with a sense of urgency.
- Work extremely effectively in a team environment.
- Strong verbal communication skills.
- Strong written communication skills.
- Must have a passion for quality control.
Technical Knowledge Required:
- Experience with POS systems.
- Experience with Gilbarco/Wayne Pumps and CRINDs.
Thank You,
Regards,
Shubham Sharma
Sr. Technical Recruiter
SDK Soft Inc./Siri Info Solutions
/ candidates are encouraged to Apply
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