Overview
Remote
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - 12 Month(s)
Skills
AWS
Connect
Nodejs
Ivrs
Job Details
Title : AWS connect Engineer with Nodejs
Remote
Any visa
We are seeking an experienced AWS Connect Engineer to design, implement, and support cloud-based contact center solutions using Amazon Connect. You will play a key role in configuring call flows, integrating third-party systems, and optimizing the overall customer service experience through cloud-native technologie Design, develop, and maintain Amazon Connect contact center solutions including call flows, queues, routing profiles, and IVRs. Integrate Amazon Connect with other AWS services such as Lambda, Lex (Chatbots), Polly, DynamoDB, S3, CloudWatch, and external CRMs or ticketing systems (e.g., Salesforce, Zendesk). Develop Lambda functions to support real-time call processing and data integrations. Work closely with customer experience teams to understand business requirements and optimize call routing logic. Monitor, troubleshoot, and improve contact center performance using CloudWatch, AWS Connect Metrics, and analytics tools. Support user authentication, customer data access, and real-time reporting solutions. Implement CI/CD pipelines and infrastructure as code using tools like CloudFormation or Terraform. Ensure compliance with security and privacy standards across all voice and data interactions. ________________________________________ Required Skills & Qualifications: 3+ years of experience with Amazon Connect and cloud contact center engineering. Strong understanding of AWS Lambda, Lex, Polly, CloudWatch, S3, and related AWS services. Experience in building and maintaining IVRs, routing profiles, and call flows within Amazon Connect. Proficiency in JavaScript, Python, or Node.js for Lambda function development. Familiarity with REST APIs and CRM integrations. Strong problem-solving and communication skills, with an ability to explain technical concepts to non-technical stakeholders. ________________________________________ Preferred Qualifications: AWS Certification (e.g., AWS Certified Solutions Architect, Developer, or Machine Learning Lex/Polly). Experience with Chatbots, Contact Lens, Amazon Lex V2, or real-time transcription tools. Background in telecom or customer support technology. Experience with enterprise telephony, SIP, or CTI integration is a plus.
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