Service Delivery Manager

Job Description:

We are seeking an experienced Service Delivery Manager with strong expertise in Core .NET Technologies to lead and oversee critical service operations. The ideal candidate will be responsible for managing end-to-end outage and business disruption calls, ensuring smooth coordination across all stakeholders, and driving effective resolutions. This role demands strong leadership, technical acumen, and the ability to maintain high service availability standards.

Key Responsibilities:

• Oversee and manage critical outage or business disruption calls, ensuring swift resolution.

• Engage and coordinate with cross-functional stakeholders during incident calls.

• Lead outage management calls from initiation to closure, ensuring all actions are tracked.

• Provide clear communication and updates throughout the incident lifecycle.

• Ensure proper documentation, root cause analysis, and preventive measures are implemented.

• Collaborate with technical teams to maintain service continuity and minimize downtime.

• Drive improvements in incident response processes and service delivery practices.

Qualifications & Skills:

• Strong background in Core .NET Technologies.

• Proven experience in incident management and service delivery leadership.

• Excellent communication, coordination, and stakeholder management skills.

• Strong problem-solving and decision-making capabilities.

• Ability to work effectively under pressure and in high-visibility situations.