Field Support Technician

Overview

On Site
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - 1 Month(s)

Skills

AV
Analytical Skill
Audiovisual
Break/Fix
Business Analysis
Business Analytics

Job Details

We are looking for Field Support Technician for our client in Lake Point, TX
Job Title: Field Support Technician
Job Location: Lake Point, TX
Job Type: Contract
Job Description:
  • Provide customer-facing end-user support including installation and configuration of desktops, laptops, mobile devices, peripherals, and related software.
  • Perform break/fix, desk-side support, IMACD tasks, data migrations, and system refreshes.
  • Conduct onsite updates, configuration changes, and software installations.
  • Troubleshoot client software and basic network connectivity problems.
  • Identify potential issues affecting end-user experience and implement preventive actions.
  • Document and manage problems and work requests using the Incident Management System, ensuring tickets are resolved and closed within defined service level agreements (SLAs).
  • Respond to end-user requests for ticket status updates and follow up promptly.
  • Coordinate with vendors for end-user support, including hardware warranty repairs or replacements.
  • Perform security, compliance, and control-related tasks such as access reviews, risk assessments, facility inspections, and verification log maintenance.
  • Collaborate with Level 3 support groups and project teams to enhance service delivery, perform maintenance, and implement upgrades.
  • Provide IT support for onsite/offsite events and meetings, including setup, coordination with venue IT/AV contacts, and stand-by support.
  • Assist in disaster recovery and emergency response at local sites.
  • Provide on-call support on a rotational basis as required.
  • Perform hands-on support for network data and voice devices.
  • Train users and operators as needed, create training procedures, and participate in ongoing team development.
  • Maintain knowledge base updates, train new staff, and coach analysts to ensure quality standards and regulatory compliance.
  • Focus on positive customer experience and CSAT through first-call resolution and minimal reopened cases.
Skills:
  • Strong analytical thinking and problem-solving ability.
  • Experience supporting Windows operating systems, MS Office, VPN, network and local printing, notebooks, and mobile devices.
  • Ability to install and troubleshoot a wide range of applications.
  • Excellent customer service orientation and verbal communication skills.
  • Ability to lift up to 30 lbs at waist level.
  • Flexible to travel to remote sites or clusters.
Qualification And Education:
  • BS/BA in Computer Science, Information Systems, or equivalent combination of education and experience.
  • 1 3 years of experience in service delivery and end-user hardware/software configuration and troubleshooting.
  • CompTIA A+ certification or equivalent certification preferred.
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