Overview
Accepts corp to corp applications
Contract - W2
Contract - 06+ month(s)
Skills
java
Splunk
Production support
Job Details
Role: Production Support Analyst for Service Integration
Location: Nova Scotia (Remote)
Type: Contract
Position Overview: Production Support Analyst for Service Integration
Position General Duties and Tasks:
- Provide Production Support for service integration
- Roles and responsibilities:
- Good Understanding of Incident, Service Requests and change Management ensuring timely delivery of deliverables.
- Performance Tuning and Design/Develop Preventive health checks/tools ensuring high availability integration environment.
- Involved with resolution of complex development issues that may arise in production environment.
- Understand customer requirements, develop and evaluate alternative systems solutions.
- Providing technical solutions to complex production issues.
- Interacting with Application users and Business users coordinating on application requirements and providing software solutions.
- Participate in Daily Status Calls with the client to discuss the action items on outstanding Jiras, Incidents, Service Requests and Changes, also provide the necessary solutions to client's queries.
- Document software systems according to CLIENT Data's system standards, policies, and procedures.
- Responsible for configuring/creating monitors to proactive monitor apps.
- Plan, Participate and successfully handle/drive the application maintenance activities.
- Good understanding of Shift management, client handling.
- Problem Solving Ability and quick resolutions to the Jiras and Incidents.
- Skills Required:
- Application Support and Maintenance experience - L2 or L3 Support
- Strong technical background in Java, HTTP Methods and Web Services
- Practical experience in Linux/Unix platform.
- Proficient in writing scripts using Python, Bash, Perl.
- Hands on experience on SQL queries, should have knowledge on one of the RDBMS
- Handon experience in Splunk, Jira, Datadog.
- Issue Analysis via API Logs and Responses.
- Handon experience in using tools like Postman.
- Good Understanding of AWS tools and technologies.
- Ability to coordinate with multiple teams over high visibility/critical issues.
- Experience with ticket management and resolution tools like Jira and ServiceNow
- Good understanding of AWS Kafka.
- Good Communication skills
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.