Desktop Support

Nightwing provides technically advanced full-spectrum cyber, data operations, systems integration and intelligence mission support services to meet our customers' most demanding challenges. Our capabilities include cyber space operations, cyber defense and resiliency, vulnerability research, ubiquitous technical surveillance, data intelligence, lifecycle mission enablement, and software modernization. Nightwing brings disruptive technologies, agility, and competitive offerings to customers in the intelligence community, defense, civil, and commercial markets.

Nightwing is supporting a proprietary customer contract delivering technical support to customer management and providing technical services to enable customer mission accomplishment. In support of the customer's strategic direction, Nightwing is looking for individuals with technical experience to support customer environment operations. The Desktop Specialist will provide Tier 2 technical support to onsite office and remote users in an enterprise Windows environment.

Responsibilities:

• Troubleshooting a variety of desktop related issues via tickets assigned within ServiceNow.
• Providing professional customer-focused support while solving complex technical issues
• Collaborating with others as well as work independently
• Providing status reports to Team Leadership
• Serving as a liaison between Subject Matter Experts (SME) and technical teams

Required Skills

• Must be able to work shift schedule
• U.S. Citizenship
• Must have an active/current Top Secret clearance with SCI eligibility.
• Must be able to obtain DHS Suitability prior to starting employment
• Must be able to work a fixed shift schedule with some flexibility for night/weekend work
• Excellent communication skills, strong attention to detail, ability to work multiple projects in a dynamic environment
• 4+ years of directly relevant experience
• 3 - 5 years of experience providing Desktop Management Solutions: SCCM/MDT (Windows OS Image Development), Virtual Desktop Management (VMware/Citrix)
• Advanced Knowledge of Active Directory, Windows Registry, DCHP Scopes, DNS Records, Print Queues, Group Policy, WSUS Patch Management
• VDI Administration: Master Images, Managing Sessions, User Profiles, App Volumes
• Ability to research/design desktop management solutions and troubleshoot Issues with COTs
• Ability to support updates and changes for assigned projects
• Ability to resolve all Tier 2 escalated requests.
• Ability to work multiple projects in a dynamic environment

Desired Skills

• Experience with one or more of the following: Azure AD, AWS Workspaces, Software Packaging, PowerShell Scripting, SailPoint Administration
• Experience with VMware Horizon Infrastructure (Managing Images, DEM Profiler, App Volumes, SDDC)

Required Education:

• High School Diploma, or Associate's Degree and 2 years of experience.

Desired Certifications:

• Security+

Syndeo 3456

At Nightwing, we value collaboration and teamwork. You'll have the opportunity to work alongside talented individuals who are passionate about what they do. Together, we'll leverage our collective expertise to drive innovation, solve complex problems, and deliver exceptional results for our clients.

Thank you for considering joining us as we embark on this new journey and shape the future of cybersecurity and intelligence together as part of the Nightwing team.

Nightwing is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.