Overview
On Site
$25 - $28 hourly
Contract - W2
Contract - Temp
Skills
Microsoft Windows
Evaluation
Research
COTS
Proprietary Software
Service Level
Documentation
Help Desk
Technical Support
Computer Hardware
Microsoft Operating Systems
Microsoft Windows 7
Operating Systems
Microsoft Office
Backup
Computer Networking
Artificial Intelligence
Messaging
Job Details
RESPONSIBILITIES:
Kforce has a client in Raleigh, NC that is looking for an End User Support Analyst to support a Windows refresh project.
Overview:
* Provides advanced level telephone and on-site end-user support for hardware installations and software applications
* Uses knowledge and experience to perform a variety of tasks requiring in-depth analysis and evaluation in making decisions and recommending solutions
* Extensive contact with internal customers is required to identify, research, and resolve problems
Responsibilities:
* Installs, configures, troubleshoots, and resolves problems on a wide variety of commercial off the shelf (COTS) and proprietary software via telephone/remote control access and occasional on-site support
* End User Support Analyst will monitor the call tracking system for new incidents and requests in addition to troubleshooting and resolving client issues per service level agreements
* Provides detailed documentation of activity in the call tracking system
REQUIREMENTS:
* Minimum of a B.S. in Computer Science, MIS or related degree and three (3) years of related experience or an equivalent combination of education, training and experience
* Five (5) years of experience in a help desk or other technical support environment highly preferred
Knowledge of the following preferred:
* Installing, troubleshooting and maintaining computer hardware and software
* Windows 7 Operating System
* Microsoft Office 2010 and 2013
* Computer maintenance and virus removal
* Computer backup and restoration
* Data network and protocols
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Kforce has a client in Raleigh, NC that is looking for an End User Support Analyst to support a Windows refresh project.
Overview:
* Provides advanced level telephone and on-site end-user support for hardware installations and software applications
* Uses knowledge and experience to perform a variety of tasks requiring in-depth analysis and evaluation in making decisions and recommending solutions
* Extensive contact with internal customers is required to identify, research, and resolve problems
Responsibilities:
* Installs, configures, troubleshoots, and resolves problems on a wide variety of commercial off the shelf (COTS) and proprietary software via telephone/remote control access and occasional on-site support
* End User Support Analyst will monitor the call tracking system for new incidents and requests in addition to troubleshooting and resolving client issues per service level agreements
* Provides detailed documentation of activity in the call tracking system
REQUIREMENTS:
* Minimum of a B.S. in Computer Science, MIS or related degree and three (3) years of related experience or an equivalent combination of education, training and experience
* Five (5) years of experience in a help desk or other technical support environment highly preferred
Knowledge of the following preferred:
* Installing, troubleshooting and maintaining computer hardware and software
* Windows 7 Operating System
* Microsoft Office 2010 and 2013
* Computer maintenance and virus removal
* Computer backup and restoration
* Data network and protocols
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.