Senior Technical Support Specialist

Overview

On Site
$26
Contract - W2
Contract - Independent

Skills

Microsoft Dynamics 365
IT Skills/Helpdesk
Microsoft Office
Microsoft Exchange
Desktop Support

Job Details

Vaco has partnered with a Phoenix based client as they look to expand their IT Support team. We are looking for a hands-on, customer-focused, executive IT support specialist—someone with experience in tech service environments like Apple, BestBuy, or uBreakiFix. In this role, you’ll bring experience managing IT equipment, supporting users, and delivering fast, friendly service in a high-paced setting. This is an onsite role with up to 10% travel to off-site leadership meetings, with some work-from-home flexibility once fully ramped. You’ll be expected to jump in wherever needed—supporting executives, running events, resolving walk-up support requests, or managing IT gear. This role is moving fast, and we are looking to set up interviews in the next week with a mid-August start date. If you are interested in learning more, please reach out to the Vaco team today.
As a Senior Technical Support Specialist, you’ll:
  • Deliver white-glove support for executives and employees (onsite, remote, or at events).
  • Lead technical setup and live support for high-visibility meetings and broadcasts.
  • Troubleshoot hardware, software, AV systems, and networks.
  • Run our in-office Tech Bar for quick fixes and personalized support.
  • Collaborate across IT teams on inventory, compliance, and documentation.
  • Represent IT with professionalism and poise—especially in executive-facing situations.
Position Qualifications:
  • Experience with AV platforms like Crestron, Zoom Rooms, Logitech Rally, and Biamp.
  • Strong interpersonal skills and the ability to clearly support non-technical users.
  • Organized and proactive—able to track tasks, document fixes, and manage IT assets.
  • Skilled in Microsoft 365, Zoom, Teams, and other enterprise collaboration tools.
  • Comfortable working independently and owning end-to-end support scenarios.
  • Certifications such as A+, Network+, or equivalent experience are a strong plus.
  • Associate’s or Bachelor’s degree in a related field, or 3+ years in an IT support role.
Why You’ll Love It Here:
  • Be the go-to expert who makes tech seamless for employees and leaders.
  • Own the room during key meetings, events, and executive touchpoints.
  • Experience something new every day—varied users, systems, and support needs.
  • Make a visible impact at a company that values great IT experiences.
  • Join a collaborative, close-knit IT team with growth opportunities.
Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.