Under broad supervision, provides management information system user support on a continuing basis either by phone or site visit. Troubleshoots end-user problems. Analyzes & designs software modifications to meet users' needs.
IT Technical Support Specialist
*Candidate MUST be local to Metro Atlanta*
Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware Enable faster and smarter business processes and employee productivity Serve as the subject-matter expert supporting Windows, and widely used software and applications, such as Microsoft and Adobe. Install, configure, and support workstation software, hardware, printers, and phones Execute systems and network design, documentation, implementation, testing, and administration, and ensure components meet business needs and work together seamlessly Train employees in using software and hardware, and provide technical support when needed
Knowledge of troubleshooting MS Office 365, VPN, Adobe, McAfee, LogMeIn, encryption, etc. Experienced in troubleshoot issues on end user computing devices, including desktops, laptops, and Surface Pros.
Proficient at software installs and troubleshooting
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.