Change Management Program Manager

Job Title: Change Management Program Manager

Job type: C2C, 6+ Month

Location: Remote- North America/LATAM/Canada.

Program Related:

The Technology Program Manager Change Management & Communications will play a pivotal role in driving the successful delivery of technology initiatives while ensuring organizational readiness and user adoption through effective change management and communication strategies. This individual will serve as a bridge between technical teams, Service Owners & business stakeholders, orchestrating complex programs that deliver tangible business value.

Key Responsibilities

• Program Management:
• Lead end-to-end program delivery for a specific technology project, from initiation through planning, execution, monitoring, and closure.
• Support in defining program objectives, scope, deliverables, milestones, and success metrics in alignment with business goals and strategic priorities.
• Monitor program progress, identify variances, and implement corrective actions as needed to ensure timely delivery and quality outcomes.

Change Management:

• Assist in advising on developing and executing comprehensive change management strategies along with Service Owners
• Assist in conducting limited impact assessments, stakeholder analyses, and readiness evaluations to determine the scope, scale, and nature of change required.
• Assist in establishing feedback mechanisms to monitor adoption rates
• Communications:
• Assist in developing and delivering clear, concise, and compelling communications tailored to diverse audiences in support of Service Owner content
• Create and manage communication plans to convey program vision, goals, progress, and outcomes
• Assist in facilitating workshops, meetings, and presentations in support of program
• Gather and synthesize feedback from stakeholders, adjusting communication strategies as necessary to maximize impact.
• Risk Management & Governance:
• Identify, assess, and mitigate program risks, dependencies, and conflicts, maintaining a proactive and solutions-oriented approach.
• Ensure compliance with organizational policies, standards, and regulatory requirements.
• Foster a culture of accountability, transparency, and ethical conduct.
• Prepare and present regular program status reports, dashboards, and executive updates.

Qualifications

• Bachelor s degree in Information Technology, Business Administration, Change Management, or a related field
• 10+ years of experience managing complex technology programs/projects
• Demonstrated expertise in organizational change management methodologies, such as Prosci ADKAR, Kotter s 8-Step, or similar frameworks.
• Exceptional written and verbal communication skills, with the ability to translate technical concepts into accessible language.
• Experience developing and executing communications strategies for large-scale initiatives.
• Strong stakeholder management and relationship-building abilities across all levels of the organization.
• Proven analytical, problem-solving, and decision-making skills.
• Proficiency in project management tools and software (e.g., Microsoft Project, Jira, Asana, Smartsheet).
• Certification(s) in project management (PMP, PRINCE2)

Key Competencies

• Strategic Thinking: Ability to see the big picture and align programs with organizational objectives.
• Communication Excellence: Skilled at crafting messages that resonate, inform, and persuade, adapting style to suit the audience.
• Agility: Embraces change, learn from setbacks, and adjust approaches in a fast-paced, ambiguous environment.
• Collaboration: Fosters teamwork, resolves conflicts, and leverages diverse perspectives to achieve shared goals.
• Results Orientation: Driven to meet or exceed expectations, balancing quality, and speed.
• Emotional Intelligence: Demonstrates self-awareness, empathy, and resilience, supporting high-performing teams through change.

Key Deliverables

• Comprehensive program charters, breakdown structures, and implementation roadmaps
• Program change impact assessments, stakeholder engagement plans, and training materials.
• Communication strategies, templates, and content for organization-wide dissemination.
• Risk registers, mitigation plans, and issue logs.
• Regular status reports, executive briefings, and lessons learned documentation.

Working Conditions

• Remote work arrangements, with potential occasional travel as needed.
• Dynamic, fast-paced environment with competing priorities and deadlines.

Thank you.