IT Support Analyst - Stellar IT Solutions - | Dice.com

Stellar IT Solutions

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IT Support Analyst

• Posted 11 hours ago • Updated 1 hour ago

Full Time

Part Time

USD 30000-40000/yr

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Job Details

Skills

Help desk IT
testing
hardware
software
voip
Active Directory

Summary

IT Support Analyst

Location: Joplin, MO

Employment Type: Full-time

Role Overview

We are seeking a proactive and analytical IT Support Analyst to join our technology support team. In this role, you will be responsible for delivering high-quality Help Desk support, resolving end-user issues, and contributing to the successful implementation of technical projects. Your ability to understand business needs, communicate effectively, and troubleshoot across a range of systems will be key to ensuring minimal downtime and optimal user experience.

Key Responsibilities

Deliver responsive Help Desk support for end-user hardware, software, and PC-related issues
Participate in the deployment and implementation of IT projects and new technologies
Perform operational tasks such as hardware inventory management, equipment testing, and shipping logistics
Collaborate independently or within teams on application rollouts, process improvements, and technical initiatives
Provide timely resolution to escalated support requests and ensure minimal disruption to business operations
Maintain accurate documentation of support activities, issue resolutions, and system configurations
Support training efforts for end users with varying levels of technical proficiency
Perform other duties as assigned to support the IT function

Qualifications & Skills

Bachelor s degree in Information Technology, Business, or a related field (preferred)
A+ Certification and experience with Microsoft Office 365 suite are advantageous
Proficiency in Windows Active Directory, Windows OS, Mac OS, and VPN technologies
Hands-on experience with Microsoft 365, VOIP systems, networked printers, laptops, and workstations
Strong troubleshooting skills with the ability to document and resolve hardware/software issues
Excellent verbal and written communication skills, including phone-based technical support
Ability to work independently and collaboratively in a fast-paced environment
Aptitude for self-learning and adapting to new systems and software applications
Strong customer service orientation and understanding of remote user support challenges

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91118290
Position Id: Stellar - 17212-35906-1762383069
Posted 11 hours ago

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