Lead Applictions Integration Engineer

The Lead Applications Integration Engineer is a key member of the End User Computing group within the Information Technology department and reports to the Sr. Manager of Advanced Endpoint Engineering. This role is responsible for managing enterprise applications by implementing, administering, and delivering enterprise application solutions. This role will also serve as a senior engineer on platform, software, and application implementation projects. This role will be hybrid, in-office two days a week.

Responsibilities

• Analyze, design, and implement enterprise applications and solutions. Deploy enterprise software with user personalization to physical and virtual desktops.
• Integrate and support end-user applications (EUA), including profiling, configuring, customizing, and troubleshooting enterprise applications, with familiarity in zero trust or hybrid security environments.
• Identify, research, and resolve application issues. Collaborate with vendors as needed to resolve technical challenges.
• Configure operating system and system-level settings. Manage user, system, and enterprise policies to optimize performance, security, and user experience.
• Monitor application and system performance, identify bottlenecks, and implement improvements.
• Partner with the Sr. Manager of Advanced Endpoint Engineering on the End User Computing (EUC) roadmap.
• Mentor junior engineers and cross-train IT staff. Maintain clear, thorough technical documentation.

Qualifications

• Bachelor s degree required in Computer Science, Information Systems, or a similar/related technical discipline (preferred).
• 5-10 years of experience in application integration or systems engineering, with a strong preference for experience with legal software and business applications.
• OS customization, registry management, Group Policy, and Intune policy configuration, with strong experience using enterprise troubleshooting tools.
• Hands-on experience with Windows Server, Active Directory, DNS, DHCP, Group Policy, and Intune policy management.
• In-depth knowledge of legal applications, including iManage Work 10; Litera Desktop suite (Litera Compare, Innova, Contract Companion); IntApp Time; and Adobe Acrobat DC.
• Strong knowledge of Microsoft 365 / Office 365 Suite (including Edge, OneDrive, and Teams) with experience in Office add-ins, toolbar customization, and application integration.
• Proficient in configuring and optimizing collaboration software (Zoom, Microsoft Teams, Cisco WebEx, Jabber) in physical and virtual desktop environments.
• Familiarity with virtualization and cloud platforms, including Microsoft Hyper-V, VMware ESXi, Azure Virtual Desktop (AVD), and Citrix (CVAD/DaaS).
• Advanced PowerShell and SQL skills for automation, Windows customization, and performance optimization.
• Experienced with performance monitoring tools such as Windows Performance Analyzer, ControlUp, Perfmon, Wireshark, and other enterprise troubleshooting tools.
• Hands-on experience with profile management and personalization tools, including FSLogix and Ivanti AppSense.
• Strong problem-solving and testing skills focused on performance optimization and issue resolution, with the ability to create clear and thorough technical documentation.
• Hybrid schedule - *Please note that this role is hybrid and requires in-office presence at least 2 days per week.*