Overview
On Site
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - 12 Month(s)
Skills
AirWatch
Active Directory
VMware
VMWare VDI
Technical Support
Technical Writing
Microsoft Exchange
Microsoft Windows
Hardware Management
Enterprise Networks
Confluence
JIRA
Scripting
Service Desk
Microsoft Office
Apache Knox
Job Details
Job Title: Technical Support Specialist, Senior
Duration: 12 Months
Work Arrangement: Onsite
Client: State Of Oregon
Job Description:
Responsible for maintaining and monitoring end-user workstations on an enterprise network running Windows 10/11 and Office 365. Duties include software installation, hardware maintenance, user support, and system management to meet agency requirements.
Essential Functions:
- Provide all tiers of microcomputer user support, including problem diagnosis and resolution.
- Install, test, evaluate, and document hardware/software issues and solutions.
- Collaborate with department managers to define hardware/software solutions.
- Manage mid-level projects, including planning, scoping, and task assignments.
- Monitor adherence to agency IT standards and policies.
- Support and implement Active Directory, Exchange, Windows 10/11, Office 365, and system management tools (e.g., Tanium, Jira).
- Utilize PowerShell and scripting tools for automation.
- Support VMware VDI and application delivery automation.
Skills and Knowledge:
- Proficiency in VMware Airwatch, Tanium, NetMotion, Apple DEP, Google Enterprise, Samsung Knox, MS Active Directory, Jira Service Desk, and Confluence.
- Strong interpersonal and organizational skills.
- Technical writing, including policies and procedures documentation.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.