IT Associate Technician

Division or Field Office:

Enterprise IT Infrastructure & Operations Division
Department of Position: IT Client Services Department
Work from:
Corporate Office, Erie PA Salary Range:
$44,055.00 - $70,372.00 *

salary range is for this level and may vary based on actual level of role hired for

*This range represents a national range and the actual salary will depend on several factors including the scope and complexity of the role and the skills, education, training, credentials, location, and experience of an applicant, as well as level of role for which the successful candidate is hired. Position may be eligible for an annual bonus payment.

At Erie Insurance, you're not just part of a Fortune 500 company; you're also a valued member of a diverse and inclusive team that includes more than 6,000 employees and over 13,000 independent agencies. Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia.

Benefits That Go Beyond The Basics

We strive to be Above all in Service to our customers-and to our employees. That's why Erie Insurance offers you an exceptional benefits package, including:

• Premier health, prescription, dental, and vision benefits for you and your dependents. Coverage begins your first day of work.
• Low contributions to medical and prescription premiums. We currently pay up to 97% of employees' monthly premium costs.
• Pension. We are one of only 13 Fortune 500 companies to offer a traditional pension plan. Full-time employees are vested after five years of service.
• 401(k) with up to 4% contribution match. The 401(k) is offered in addition to the pension.
• Paid time off. Paid vacation, personal days, sick days, bereavement days and parental leave.
• Career development. Including a tuition reimbursement program for higher education and industry designations.

Additional benefits that include company-paid basic life insurance; short-and long-term disability insurance; orthodontic coverage for children and adults; adoption assistance; fertility and infertility coverage; well-being programs; paid volunteer hours for service to your community; and dollar-for-dollar matching of your charitable gifts each year.

Position Summary

Under supervision, performs basic troubleshooting for familiar technologies following established policies and processes. researches, troubleshoots, diagnoses, and resolves computer software and hardware, operating systems, network and security issues. May perform duties in one or more of the following disciplines: IT Service Desk, Techlink, IT Executive Support, IT Account Mgmt., Datacenter Ops, Print Ops, IT Facilities Support, PC Dispatch, Telecommunications, IT Asset Mgmt.

two positions available.

Focus of Opportunity:

• Front line hardware and software technical phone support for 6,900+ Employees and 14,000+ Agents/CSR's.
• Researches, troubleshoots, monitors, and maintains systems that affect critical system components for the business and/or stakeholders.

Preferred Experience and Skills:

• Critical Thinking Skills
• Effective verbal, written, and typing skills
• Contact Center telephone experience, and knowledge of Contact Center technologies
• Technical Knowledge
• Detail Oriented
• Initiative
• Professionalism
• Adherence/Time Management

Duties and Responsibilities

• Researches, troubleshoots, monitors, and maintains systems that affect non-critical system components with a limited number of stakeholders. Follows established policies and procedures.
• Researches and determines most effective method to resolve technical issues for familiar technologies.
• E?ectively communicates with customers, team members or other stakeholders to ensure successful outcomes.

The ?rst three duties listed are the functions identi?ed as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished.

This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become clear.

Capabilities

• Self-Development
• Collaborates
• Cultivates Innovation
• Instills Trust
• Decision Quality
• Values Diversity
• Nimble Learning
• Customer Focus
• Optimizes Work Processes (IC)
• Ensures Accountability
• Information Management Skills
• Job-Specific Knowledge
• Using Tables And Graphs

Qualifications

Minimum Educational Requirements

• High school diploma, or GED, required.

Additional Experience

• Related technical experience preferred.

Physical Requirements

• Lifting/Moving 0-20 lbs; Occasional (<20>
• Lifting/Moving 20-50 lbs; Occasional (<20>
• Ability to move over 50 lbs using lifting aide equipment; Rarely
• Driving; Occasional (<20>
• Pushing/Pulling/moving objects, equipment with wheels; Rarely
• Manual Keying/Data Entry/inputting information/computer use; Frequent (50-80%)
• Climbing/accessing heights; Rarely

Nearest Major Market: Erie