Overview
On Site
Compensation information provided in the description
Full Time
Skills
Back Office
Customer Satisfaction
Trading
CA Unicenter Service Desk
Regulatory Compliance
Supervision
Policies and Procedures
Management
Incident Management
Communication
Root Cause Analysis
Documentation
Mentorship
System Administration
Application Support
Linux
Operating Systems
Customer Focus
User Experience
Effective Communication
Critical Thinking
Analytical Skill
Problem Solving
Conflict Resolution
Attention To Detail
Scheduling
Finance
Unix
Shell Scripting
Customer Service
Financial Information eXchange
TCP/IP
UDP
Multicast
Change Management
ITIL
ISO 9000
COBIT
ICE
Health Care
Life Insurance
Microsoft Exchange
Job Details
Overview
Job Purpose
The System Operations Analyst II provides advanced assistance to NYSE Group Exchanges, National Markets Services, back office, support personnel, and IT staff, ensuring high customer satisfaction and minimizing IT-related problems. This role supports the daily operations of industry-leading trading exchanges, advanced Help Desk support, and Market Compliance Supervision within the overall architecture of the ICE/NYSE exchanges, divisions, and infrastructure. This is a 24/7 environment requiring shift rotation and/or weekend work.
Responsibilities
Knowledge and Experience
Preferred Qualifications
New York Base Salary Range
The expected base salary for this role, if located in New York, is between $72,100 - 97,900 USD. The base salary range does not include Intercontinental Exchange's incentive compensation. While we provide this range as general guidance, at ICE we compensate employees based on the skillset and experience of the individual. Regular full-time ICE employees are eligible for a suite of competitive employee benefits, including healthcare coverage (medical, dental and vision), a 401(k) plan, life insurance, time off, and paid leave for qualifying circumstances.
Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.
#LI-JM1
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Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.
Job Purpose
The System Operations Analyst II provides advanced assistance to NYSE Group Exchanges, National Markets Services, back office, support personnel, and IT staff, ensuring high customer satisfaction and minimizing IT-related problems. This role supports the daily operations of industry-leading trading exchanges, advanced Help Desk support, and Market Compliance Supervision within the overall architecture of the ICE/NYSE exchanges, divisions, and infrastructure. This is a 24/7 environment requiring shift rotation and/or weekend work.
Responsibilities
- Provide advanced support to clients by troubleshooting and resolving more complex internal and customer issues.
- Maintain operations and administration of ICE/NYSE systems using established policies and procedures.
- Lead the management of production incidents by adhering to the Incident Management policy, including communication, escalation, and follow-up for root cause analysis.
- Prepare and maintain comprehensive documentation for troubleshooting and escalation procedures.
- Mentor and train junior analysts in troubleshooting and system administration tasks.
- Control computer systems on schedule using computer system consoles, operator checklists, and third-party software.
Knowledge and Experience
- Bachelor's degree or equivalent systems/application support experience.
- Intermediate-level experience with Linux Operating System.
- Proven ability to work in a service-oriented team environment.
- Strong customer focus and dedication to providing the best possible user experience.
- Effective communication skills with both technical and business resources.
- Strong logical thinking, critical thinking, and analytical problem-solving skills.
- Demonstrated reliability, flexibility, and attention to detail.
- Scheduling flexibility required.
Preferred Qualifications
- Experience in the financial and investment industries/technologies.
- Intermediate Unix Shell scripting skills.
- Intermediate customer service experience.
- Good knowledge of FIX Protocol.
- Experience with enterprise monitoring solutions.
- Strong understanding of TCP/IP, UDP, and Multicast protocols.
- Working knowledge of Incident and Change Management processes (e.g., ITIL, ISO 9000, Cobit).
New York Base Salary Range
The expected base salary for this role, if located in New York, is between $72,100 - 97,900 USD. The base salary range does not include Intercontinental Exchange's incentive compensation. While we provide this range as general guidance, at ICE we compensate employees based on the skillset and experience of the individual. Regular full-time ICE employees are eligible for a suite of competitive employee benefits, including healthcare coverage (medical, dental and vision), a 401(k) plan, life insurance, time off, and paid leave for qualifying circumstances.
Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.
#LI-JM1
-
Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.