Physical Security Program Manager - Onsite

Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.

We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.

POSITION SUMMARY

Responsible for developing and implementing strategies, policies, and procedures to protect the organization's personnel, assets, and facilities from physical threats. This includes overseeing the design, implementation, and maintenance of physical security systems, conducting risk assessments, and ensuring compliance with relevant regulations.

DESCRIPTION

Duties and Responsibilities

• Strategic Planning & Policy Development
  • Develop and implement security strategies by creating comprehensive plans to mitigate risks and protect the organization's assets.
  • Create and maintain detailed policies and procedures related to all aspects of physical security, including but not limited to badge systems, camera systems (and related servers), building access guidelines, overall badge policies, and data retention procedures.
  • Conduct Risk Assessments to identify potential vulnerabilities and threats to physical security and develop mitigation strategies.
  • Ensure compliance with regulations by adhering to relevant local, state, and federal laws and regulations related to security and support audit readiness, compliance efforts, and customer requirements.
  • Drive the adoption and implementation of policies, programs, and standards across the organization.
• Security System Management
  • Oversee security system design and implementation, including access control systems and camera systems.
  • Investigate new technologies to proactively recommend security enhancements.
  • Manage security vendors ensuring vendors meet performance expectations and comply with all company policies.
  • Monitor and maintain security systems ensuring all systems are functioning properly and efficiently.
  • Manage access control and visitor management by overseeing the processes for granting access to facilities and tracking visitor activity.
  • Serve as subject matter expert for all physical security designs, builds, integrations, and variance requests.
  • Perform access level reviews to determine that all users have appropriate access to security systems for their job function; add/remove access as required.
  • Perform badge level access reviews to ensure no employees or contractors have access to spaces not required for their job function and creating, adjusting, and removing access levels to ensure all security requirements are met.
• Team Collaboration & Training
  • Collaborate with various departments (including but not limited to Facilities, IT, Legal, and Vendor Management) to integrate security measures into overall operations.
  • Provide security training and create awareness programs to educate employees on security protocols and best practices, including mandatory employee training as needed.
  • Provide security system training to Facility Managers to ensure all systems are being used effectively, correctly, and consistently across the organization.
• Incident Response & Reporting
  • Respond to physical security incidents by managing and coordinating responses to security breaches and emergencies.
  • Conduct investigations of any incidents and recommend corrective actions.
  • Prepare reports and documentation by maintaining accurate records of security incidents, system performance, and other relevant information, as well as providing ad-hoc reports based on approved requests.
• Project Management
  • Oversee the planning, execution, and completion of all projects related to physical security.
  • Prioritize tasks and manage time effectively while balancing multiple projects and responsibilities.
• Performs related duties as assigned by management.

Qualifications and Education Requirements

• High School Diploma, bachelor's degree, preferred.
• 8+ years' experience in security systems management.

Skills, Abilities, and Knowledge

• Strong verbal communication skills; strong writing and composition abilities.
• Strong technical knowledge: understanding security systems, technologies and best practices.
• Advanced knowledge of Lenel and Milestone programs with working knowledge of other similar systems
• Strong interpersonal skills with the ability to develop and maintain effective relationships across the organization.
• Strong influencing and negotiation skills; consultative and collaborative work style.
• High learning agility with the ability to learn and integrate business variables and learn new systems and platforms.
• Strong analytical skills & problem-solving abilities; solid decision-making abilities coupled with sound judgment.
• Effective at managing multiple priorities under tight deadlines in a fast-paced, dynamic environment.
• Strong project management capability.
• Self-directed and comfortable working with ambiguity and uncertainty.
• High degree of professional maturity, integrity, ability to maintain confidential data and information.
• Strong Microsoft Office skills.

Additional Information:

While this description is intended to be an accurate reflection of the position's requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.

Company Benefits :

Newrez is a great place to work but we are only as strong as our greatest asset, our employees, so we believe in rewarding them!

• Medical, dental, and vision insurance
• Health Savings Account with employer contribution
• 401(k) Retirement plan with employer match
• Paid Maternity Leave/Parental Bonding Leave
• Pet insurance
• Adoption Assistance
• Tuition reimbursement
• Employee Loan Program
• The Newrez Employee Emergency and Disaster Fund is a new program to support our team members

Newrez NOW:

• Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
• 1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
• Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee
• Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions

Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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