Salesforce Architect - iBridge Techsoft LLC - Remote | Dice.com

iBridge Techsoft LLC

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Salesforce Architect

Remote • Posted 30+ days ago • Updated 3 hours ago

Contract Independent

Contract W2

Contract Corp To Corp

Remote

$70 - $75/hr

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Job Details

Skills

Salesforce
CRM
Lightning
apex

Summary

Job Title: Salesforce Architect
Location: Remote (USA / Canada)
Type: Contract

Overview
We are seeking a Salesforce Technical Architect to lead the design and implementation of scalable, secure, and high-performing solutions on the Salesforce platform. The ideal candidate has deep expertise in Service Cloud and Omnichannel, strong integration experience using Platform Events and REST APIs, and prior exposure to NetSuite integrations. Familiarity with Microsoft Dynamics NAV (Navision) and additional NetSuite knowledge is a plus.
Responsibilities
- Own end-to-end Salesforce architecture across Service Cloud, Omnichannel routing, and case management, ensuring scalable and resilient solutions.
- Design and govern integration patterns using Platform Events, Change Data Capture (CDC), and REST APIs; establish event-driven and request/response architectures as appropriate.
- Lead integration with NetSuite (e.g., customers, orders, invoices, financial objects), including data modeling, orchestration, and error handling; collaborate with ERP teams on mapping and reconciliation.
- Define technical standards, guardrails, and best practices (naming conventions, modularization, CI/CD, code quality, security).
- Translate business requirements into target-state architectures, solution designs, sequence diagrams, and data flow diagrams.
- Oversee build quality across Apex, Lightning Web Components (LWC), Flows, and integration middleware; conduct design and code reviews.
- Establish data migration and synchronization strategies, including canonical data models and data quality controls.
- Implement robust security and compliance controls (OAuth flows, SSO, profiles/permission sets, Shield encryption, audit trails).
- Drive performance optimization (governor limit management, query optimization, caching strategies, asynchronous processing).
- Partner with Product, Admins, Developers, and external vendors; provide technical leadership and mentorship to delivery teams.
- Support release planning, environment strategy (sandboxes), and CI/CD pipelines; enable observability and monitoring for integrations and core features.
- Create and maintain technical documentation and runbooks; support L3/architecture-level troubleshooting.
Required Qualifications
- 7+ years on the Salesforce platform, including 3+ years in an architect or lead developer role.
- Hands-on expertise with Service Cloud (Case Management, Knowledge, Entitlements/SLAs, Omni-Channel routing, Live Agent/Messaging, Digital Engagement).
- Proven integration experience using Salesforce Platform Events, CDC, and REST APIs; strong understanding of integration best practices (idempotency, retries, backoff, dead-letter queues).
- Practical experience integrating Salesforce with NetSuite (direct APIs, middleware like MuleSoft, Boomi, or similar), including object/data model mapping and reconciliation strategies.
- Strong Apex, LWC, SOQL/SOSL, Salesforce Flows, and Integration Procedures (if using OmniStudio) skills.
- Solid grasp of data modeling, partitioning, and large data volumes (LDV) strategies on Salesforce.
- Experience with CI/CD (Git, packaging, unlocked packages, DevOps tools), test automation, and code quality.
- Familiarity with security and compliance standards (OAuth 2.0, SAML, least privilege, Shield, audit/auditability).
- Excellent communication skills and the ability to lead cross-functional technical discussions.
Requirements
Preferred Qualifications
- Salesforce certifications: Application Architect or System Architect (CTA track a plus); Service Cloud Consultant; Integration Architect Designer.
- Experience with NetSuite SuiteTalk/SuiteScript; understanding of NetSuite records, transactions, and workflows.
- Familiarity with Microsoft Dynamics NAV (Navision) concepts and data model.
- Experience with event streaming platforms and/or middleware (e.g., Kafka, MuleSoft, Boomi).
- Exposure to observability/monitoring tools (Splunk, Datadog, Salesforce Event Monitoring).
Key Technical Stack
- Salesforce: Service Cloud, Omni-Channel, Digital Engagement, Apex, LWC, Flows, Platform Events, CDC.
- Integrations: REST APIs, OAuth 2.0, Named Credentials, External Services, Middleware (MuleSoft/Boomi or similar).
- ERPs: NetSuite (required experience), Navision/NAV (nice to have).
- DevOps: Git-based workflows, packaging, CI/CD pipelines, static code analysis, unit/integration testing.
Success Metrics
- Solution reliability and performance (reduced case handling time, routing accuracy, uptime).
- Integration robustness (low failure rate, recoverability, accurate and timely data sync).
- Security posture and compliance adherence.
- Developer productivity and code quality (coverage, maintainability).
- Stakeholder satisfaction and on-time delivery.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91123579
Position Id: 8752048
Posted 30+ days ago

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