Overview
On Site
Contract - W2
Contract - Independent
Skills
Microsoft
Computer Hardware
Tier 1
Microsoft Technologies
Microsoft Windows
System Imaging
Management
Customer Satisfaction
Remote Support
Technical Support
Microsoft Operating Systems
Active Directory
Microsoft Office
Communication
Customer Service
Attention To Detail
Hardware Installation
Laptop
Manufacturing
Backup
Configuration Management
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
Desktop Support Analyst (Long-Term Contract) Location: Lexington, Ohio We're seeking a knowledgeable and customer-focused Desktop Support Analyst to join our team in Lexington, OH. This long-term contract position offers the opportunity to support a large-scale, Microsoft-based IT environment within a dynamic manufacturing setting. The ideal candidate will be experienced in both onsite and remote support and enjoy working in a fast-paced, team-oriented atmosphere. Key Responsibilities: Troubleshoot and resolve issues involving workstations, hardware, software, and peripheral equipment. Provide Tier 1-3 support for Microsoft technologies, including Windows OS, Active Directory, and Microsoft Office 365. Set up, configure, and maintain desktop and peripheral devices, including system imaging and scanner management. Deliver detail oriented, responsive support to a diverse user base, ensuring a high level of customer satisfaction. Document technical procedures, troubleshooting steps, and system configurations to support efficient operations. Assist with onsite deskside support and contribute to technical projects as needed. Support a large user base (approx. 4,600 employees) across multiple sites. Assist with the administration of backup solutions and configuration management systems. Provide basic support for Apple devices and user guidance when necessary.
Requirements
Requirements: At least 2 years of hands-on experience in a Desktop Support or similar IT support role. Solid understanding of Microsoft operating systems, Active Directory, and domain infrastructure. Skilled in troubleshooting and providing support for Microsoft Office applications and Office 365. Excellent communication and customer service skills, with the ability to remain calm and detail oriented under pressure. Experience with hardware setup, imaging, and configuration, including desktops, laptops, and scanning equipment. Associate's or Bachelor's degree in a related field, and prior experience in a manufacturing environment, are preferred. Familiarity with Apple device support is a plus. Working knowledge of backup solutions and configuration management tools.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Desktop Support Analyst (Long-Term Contract) Location: Lexington, Ohio We're seeking a knowledgeable and customer-focused Desktop Support Analyst to join our team in Lexington, OH. This long-term contract position offers the opportunity to support a large-scale, Microsoft-based IT environment within a dynamic manufacturing setting. The ideal candidate will be experienced in both onsite and remote support and enjoy working in a fast-paced, team-oriented atmosphere. Key Responsibilities: Troubleshoot and resolve issues involving workstations, hardware, software, and peripheral equipment. Provide Tier 1-3 support for Microsoft technologies, including Windows OS, Active Directory, and Microsoft Office 365. Set up, configure, and maintain desktop and peripheral devices, including system imaging and scanner management. Deliver detail oriented, responsive support to a diverse user base, ensuring a high level of customer satisfaction. Document technical procedures, troubleshooting steps, and system configurations to support efficient operations. Assist with onsite deskside support and contribute to technical projects as needed. Support a large user base (approx. 4,600 employees) across multiple sites. Assist with the administration of backup solutions and configuration management systems. Provide basic support for Apple devices and user guidance when necessary.
Requirements
Requirements: At least 2 years of hands-on experience in a Desktop Support or similar IT support role. Solid understanding of Microsoft operating systems, Active Directory, and domain infrastructure. Skilled in troubleshooting and providing support for Microsoft Office applications and Office 365. Excellent communication and customer service skills, with the ability to remain calm and detail oriented under pressure. Experience with hardware setup, imaging, and configuration, including desktops, laptops, and scanning equipment. Associate's or Bachelor's degree in a related field, and prior experience in a manufacturing environment, are preferred. Familiarity with Apple device support is a plus. Working knowledge of backup solutions and configuration management tools.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.