UCaaS Analyst (Remote position)

Overview

Remote
$40 - $45
Contract - W2
Contract - 12 Month(s)
No Travel Required

Skills

API
Cloud Computing
Project Coordination
Reporting
MVP
Status Reports
Requirements Elicitation
Collaboration
Microsoft
Migration
Provisioning
Communication
Documentation
Leadership
Telephony
Unified Communications

Job Details

Title/Role: UCaaS Analyst (Remote position)
Location: Onsite Chicago, IL (or Remote)

Experience: 6 8 years Role Summary:
Support discovery and migration of Unified Communications services from RingCentral / RingCentral Contact Center to Microsoft Teams. Act as liaison between internal collaborators and AJG, gathering requirements, documenting configurations, and ensuring a smooth transition.
Key Responsibilities:
Discovery & Documentation
Conduct discovery sessions with AJG/internal teams for requirements.
Document call flows, auto attendants, user profiles, integrations, API dependencies.
Review BRDs, LOAs, and user upload templates.
Migration Planning Support
Collaborate on migration scope, timelines, and resources.
Identify risks, propose mitigation, assist with number porting & provisioning.
Partner Coordination
Point of contact for discovery-related communications with AJG.
Work with contact center admins, IT engineers, and API owners.
Reporting & Communication
Maintain status reports & discovery logs.
Provide regular updates to leadership and escalate blockers.
Required Skills & Experience:
Strong knowledge of RingCentral MVP, Contact Center, Microsoft Teams Phone.
Hands-on UCaaS migration experience into MS Teams (number porting, call flows, provisioning).
Excellent documentation & communication skills.
Familiarity with API integrations & enterprise telephony environments.
Ability to collaborate across multiple stakeholders and prioritize effectively.
Preferred Qualifications:
Familiarity with cloud-hosted UC platforms.
Project coordination or business analyst background.
Contact:

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