Informatics Specialist

We're seeking an experienced D365 Business Analyst to join the IT-side implementation team to support a leading global luxury retailer in their transition to Microsoft Dynamics 365 in the cloud. This long-term project is kicking off a fresh analysis phase and will focus initially on Retail and CRM modules, followed by Finance & Operations. This is a hands-on role focused on solution configuration, stakeholder collaboration, and system support.

Project Highlights:

• Implementation Type: Cloud-based Microsoft Dynamics 365


• Timeline: Analysis phase launching soon; implementation starts Sept/Oct


• Duration: ~15 months + post-go-live optimization


• Scope: Retail and CRM rollout (U.S. and global), followed by Finance & Operations


• Team: 15-20 U.S.-based team members; global expansion to follow

Key Responsibilities:

• Collaborate with solution architect, IT team, and business stakeholders


• Support requirements gathering, system design, configuration, testing, and documentation


• Configure core Retail features: product screens, discounts, pricing, logos, warehouse structures


• Document business processes and workflows (Visio preferred)


• Assist in training end users and validating design decisions

Requred Experience:

• Hands-on experience with Microsoft Dynamics 365 (especially Retail modules


• Strong understanding of retail business operations


• Proven D365 configuration experience

Preferred Experience:

• Experience with CRM modules


• Strong process documentation skills (Visio)


• Familiarity with Power BI, Azure DevOps, Jira, SharePoint