Production Support Analyst

Overview

Hybrid
Up to $35
Contract - W2
Contract - 4 Month(s)
10% Travel

Skills

SQL
DYNATRAC
COMMUNICATION
SQL Queries
Splunk
database servers
Windows Servers
IIS configurations

Job Details

Role       : Production Support Analyst

Location: Columbus, OH

Duration: 4+ Months

MOI        : Telephonic & Skype

Primary Skills: SQL, DYNATRACE, COMMUNICATION

This is a 4+ Months Contract to hire role on W2 and needs Candidates with a Minimum of 4 Years of experience. This is Onsite/Hybrid model.

Job Description:
A production support career means constantly tackling new challenges with no two days being the same. Production Support Analysts are excellent problem-solvers and get their sense of achievement from preventing an incident causing major business impact. You will learn the technology and business inside out. The nature of the job means you're working with a diverse range of people across different departments all the time. If you have good relationships with colleagues, you'll build a positive reputation for yourself throughout the company, which can lead to job opportunities. It's unpredictable. Production support is great for those who want every day at work to be different. You must be open-minded and ready to learn on the go.

  • The Production Support Analyst is responsible for diagnosing and resolving application issues to ensure optimal performance and usability for the various system users and providing root cause analysis with recommendations for improvements.
  • Work closely with other team members as well as work independently to be able to resolve issues.
  • Responds to user requests and incident tickets requiring application-level intervention.
  • Monitors the team ticket queue and email inbox and works to resolve issues promptly.
  • Develop and maintain accurate technical and user documentation.
  • Troubleshoot minor and major system issues promptly and escalate to our Vendor when necessary. This includes system and/or data-related issues.
  • Collect and provide reporting applications, health, and usage metrics.
  • Work with team members, Vendors, system/database administrators, and end users to resolve issues.
  • Participate in periodic meetings and maintain all applications for productions, and plan various strategies.
  • Must be able to quickly work through situations to determine impacts.
  • Performing operational tasks (monitor logs and job statuses to confirm successful completion)

Skills required:

  • Good verbal/written communication skills with attention to detail
  • Reading/Writing SQL Queries
  • Splunk
  • Dynatrace monitoring both application and database servers
  • Ability to navigate Windows Servers and IIS configurations
  • Ability to read and navigate application and system Log files
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.