Application Support Engineer-locals to austin tx

Hi,

Please go through the JD,

Position: Application Support Engineer
Location: Austin, TX-4 days/week onsite

Duration: 6 months Contract to Hire

Face-To-Face Interview

ESSENTIAL DUTIES AND RESPONSIBILITIES:

To perform this job successfully, this individual must be able to perform each essential duty satisfactorily:

• Provide second-level technical support by triaging, investigating, diagnosing, and resolving complex incidents and service requests escalated from Level 1 support for Client's custom-developed and third-party applications, including web, API, and data services built on Azure App Service, Functions, Container Apps, Service Bus, Azure SQL, Cosmos DB, Storage, and Data Factory.
• Analyze application telemetry, logs (e.g., IIS, application-specific, Kusto/KQL queries in Azure Log Analytics), and performance metrics (Azure Application Insights, Monitoring) to identify root causes, recurring patterns, and performance bottlenecks.
• Reproduce defects, capture detailed findings, and coordinate third-level escalations with rotating Software Engineering squads and Site Reliability Engineers (SREs) when code changes or deeper infrastructure

intervention is required, providing clear and detailed information.

• Own the end-to-end lifecycle of support tickets: prioritization, communication with stakeholders (technical and non-technical), documentation of workarounds and solutions, and timely closure, meeting established

service level agreements (SLAs).

• Develop and maintain a strong functional understanding of Client s applications, Azure-based infrastructure (IaaS, PaaS, SaaS including VMs, App Services, Function Apps), and the business processes they support,

including both modern tech stacks (.NET, React) and legacy systems (Angular, .NET Framework 4.x).

• Document troubleshooting steps, solutions, common issues, and application knowledge in our knowledge base and support runbooks (FAQs) to accelerate future issue resolution and for team reference.
• Participate actively in Agile ceremonies (stand-ups, retrospectives, sprint reviews, etc.) relevant to the support function and contribute to continuous improvement initiatives focused on reliability, stability, and customer satisfaction.
• Identify recurring issues and contribute to problem management by recommending process improvements, application enhancements, or collaborating with development teams to implement fixes, demonstrating a commitment to "Serve" our users.
• Collaborate with infrastructure and security teams to implement proactive monitoring, alerts, and automated remediation scripts.
• Support integration troubleshooting for third-party APIs, SSO implementations (OAuth/OIDC), and file transfer processes.
• Work with limited oversight on assigned tasks and incidents, taking ownership to "Make it Happen."
• Provide periodic off-hours or on-call coverage as part of a shared rotation.

KNOWLEDGE, SKILLS, AND/OR ABILITIES: To perform this job successfully, individuals should have the

following skills and abilities:

• Proven experience in an application support or technical support role (L2 or similar).
• Strong analytical and problem-solving skills with the ability to troubleshoot complex distributed .NET or JavaScript/TypeScript applications running in Azure.
• Proficiency in reading and analyzing application logs and metrics, with experience building queries in Azure Monitor (Kusto/KQL).
• Strong SQL skills for data investigation, with familiarity with relational (MS SQL Server) and NoSQL (e.g., Cosmos DB) databases.
• Solid understanding of web application architecture (client-server, APIs, databases) and RESTful APIs.
• Experience with Microsoft Azure cloud services (Azure App Service, Azure SQL, Azure Functions, Azure Storage, Application Insights, Log Analytics, Container Apps, Service Bus, Data Factory).
• Working knowledge of Git workflows and source control concepts, preferably with Azure DevOps or GitHub Actions CI/CD pipelines.
• Excellent communication (written and verbal) and interpersonal skills, with the ability to translate technical findings for non-technical stakeholders.
• Ability to work effectively both independently with minimal supervision and as part of a collaborative "OneTeam."
• Demonstrated ability to manage multiple demands with competing deadlines and strong time management skills.
• Customer service orientation with a focus on resolution and satisfaction.
• Experience working within an Scrum/Kanban environment. (Desired)
• Basic understanding of scripting (e.g., PowerShell, Bash) for automation. (Desired)
• Exposure to or knowledge of C# / .NET environments and front-end technologies like React/TypeScript.

(Desired)

• Foundation in networking concepts (DNS, VNETs, App Gateway, Front Door, CDN). (Desired)
• Familiarity with OAuth/OIDC SSO flows and third-party integrations. (Desired)
• Exposure to ITIL or similar service management frameworks. (Desired)
• Experience supporting applications within the financial services or fintech industry. (Desired)
• Cosmos DB experience. (Desired)

EDUCATION AND/OR EXPERIENCE:

• Typically holds a Bachelor s degree in Computer Science, Information Technology, Information Systems, or a related field, or possesses equivalent practical experience.
• Typically has 2-5 years of relevant experience in application support, technical support, DevOps, or a software engineering role, preferably within an agile environment.
• Demonstrated success resolving production issues in a cloud (preferably Azure) or hybrid architecture.
• Ability to apply theoretical knowledge in real-world troubleshooting scenarios, combining educational background with practical experience for increased contribution.
• Prior experience supporting .NET, C#, or React/TypeScript solutions. (Desired)
• Previous experience with financial technology applications or other highly regulated industries. (Desired)
• Experience with automated deployment tools and processes. (Desired)

CERTIFICATIONS, LICENSES, REGISTRATIONS:

• Microsoft Certified: Azure Fundamentals (AZ-900) or equivalent. (Desired)
• Microsoft Certified: Azure Administrator Associate (AZ-104), Azure Developer Associate, or similar Azurecertifications. (Desired)
• ITIL Foundation Certification (e.g., ITIL v4 Foundation). (Desired)
• Agile or Scrum certifications. (Desired)

Thanks & Regards,

Vasu
Intellisoft Technologies Inc.,
11494 Luna Road, Ste 280
Farmers Branch, TX -75234
(O) ext 131