Digital User Experience (UX) Architect III

Digital User Experience (UX) Architect III
Atlanta, GA, Charlotte, NC, Birmingham, AL (Hybrid - 3 days onsite each week)
6-month contract to hire
Pay Range $85.00-90.00/hr.

Our client is seeking a UX Architect III with a strong service design and strategy focus to join our Experience Design team supporting the Commercial Banking organization.
This role goes beyond tactical product/UI design - it's about service blueprinting, journey mapping, and ecosystem strategy. The ideal candidate will help us understand and map the current fragmented state of commercial client experiences and then shape opportunities for a more integrated, user-friendly, and future-ready commercial banking portal.
You'll partner closely with design leadership, research, and business stakeholders but will not be directly responsible for day-to-day product delivery work. This is a strategic role designed to help our client connect siloed systems, processes, and touchpoints into a cohesive client experience.

Responsibilities

• Conduct stakeholder interviews and internal discovery sessions to document how current systems, processes, and scenarios operate across the commercial banking ecosystem.
• Collaborate with:
  • Design Manager - squad lead for tactical design delivery.
  • Lead Researcher - who will focus on customer-facing research.
  • Business Lead- providing business alignment and priorities.
• Participate in customer research sessions (led by research), applying a service design lens to interpreting findings.
• Lead collaborative analysis workshops to synthesize discovery data and extract actionable insights.
• Develop strategic design artifacts, including:
  • Service blueprints (front stage, backstage, and system layers).
  • Ecosystem maps, journey frameworks, and opportunity maps.
• Facilitate virtual whiteboarding sessions (primarily in FigJam; experience with Miro or similar tools is a plus).
• Provide strategic documentation that can guide product teams in execution.

Tools & Portfolio

• Expected to work primarily in virtual whiteboarding tools (FigJam at Regions; familiarity with Miro or similar is fine).
• Not a UI/visual design role - no Photoshop, Illustrator, or pixel-perfect Figma work required.
• Candidates may provide a portfolio, work samples, or case studies that demonstrate service design artifacts (blueprints, ecosystem maps, synthesis frameworks).
• These may be shared as PDFs, decks, or interview walk-throughs - a polished public website is not required.

Qualifications

• Bachelor's degree in Design, Compuer Science, Information Sciences, Psychology, Human Factors, or Human Centered Design and Engineering
• Five (5) years of experience designing systems and process structure for web and mobile solutions for enterprise platforms
• Strong service design, research collaboration, and strategic design skills.
• Ability to operate at a systems/process level rather than screen/UI level.
• Service Design Expertise
  • Skilled in applying service design methods in large, complex enterprise settings.
  • Experience mapping journeys that span channels, silos, and systems.
• Discovery & Research Collaboration
  • Strong experience conducting stakeholder interviews and observations.
  • Skilled at synthesizing findings into insights and opportunities.
• Facilitation & Collaboration
  • Able to convene cross-functional partners and guide collaborative analysis sessions.
  • Comfortable leading workshops and unpacking discovery data.
• Strategic Artifacts
  • Proficiency in creating service blueprints, ecosystem maps, and journey-level deliverables.
  • Ability to clearly connect customer-facing ( "front stage") experiences with operational ( "backstage") and technical layers.
• Enterprise Experience
  • Familiarity with large-scale, regulated, or compliance-heavy environments.
  • Financial services experience is a plus, but service design skillset is the priority.