Overview
On Site
Full Time
Skills
Process Improvement
Decision-making
Elasticsearch
Dashboard
Continuous Integration
Project Planning
IT Operations
Software Asset Management
Performance Tuning
User Experience
Documentation
Testing
Software Design
Mapping
ITIL
Project Portfolio Management
Workflow
Systems Analysis/design
Management
Configuration Management Database
API
Scripting
JavaScript
Project Management
Analytical Skill
Problem Solving
Conflict Resolution
Stakeholder Engagement
ServiceNow
SAP BASIS
Law
IT Service Management
Innovation
Collaboration
Recruiting
Insurance
Finance
Professional Development
Training
Leadership
CompTIA
Customer Service
Career Counseling
Apex
Oracle Application Express
Job Details
Job#: 2087766
Job Description:
Our client is looking for a proactive LEAD CMDB ServiceNow Developer with strong CMDB Administrator skills, who excels at cross-functional collaboration and translating strategic vision into actionable platform enhancements. As a solo contributor, you'll act as a liaison between technical execution and business priorities as well as the ServiceNow Platform Team. You will make recommendations and process improvements without owning formal decision-making authority.
Key Responsibilities:
Implement CMDB Health Dashboards
Implement CMDB 360
Map Services and Applications ~ 600
Develop and maintain ServiceNow modules including ITSM, ITOM, PPM, CMDB, and Service Catalog, as it relates to CMDB
Collaborate with stakeholders to gather requirements and recommend platform configurations
Liaise with cross-functional teams (IT, Operations, Finance) to ensure ServiceNow solutions meet
organizational needs
Liaison Supporting CMDB interests as it relates to adjacent department projects implementing SAM and HAM
Provide insights and recommendations for workflow automation, performance optimization, and user experience related to CMDB
Support integration efforts with third-party applications and data sources (API's)
Deliver detailed documentation, testing protocols, and training materials for platform updates
Coordinate with external vendors or consultants as needed for specialized deployments
Milestone Deliverables (sole responsibility of this position):
Create an assessment of needs for existing CMDB and identifying priori?es: Due in 2 weeks
Create a plan and ?meline to address identified needs from assessment: Due it 3 weeks
Implement CMDB Health Dashboards: Due in 4 weeks
Implement CMDB 360: Due in 6 weeks
Provide ongoing training and support to CI Analysts and department leaders - Daily
Other ServiceNow deliverables will be discussed as ?me permits
Daily/Weekly expectations:
Plan and Lead CMDB meetings daily/weekly
Timelines and deliverables will be met as indicated in project plan and ?meline
Roadblocks will be reported to the supervisor for each project, no later than the Wednesday's project meeting
Additional overview:
Collaborate with stakeholders to gather requirements and recommend platform configurations.
Liaise with cross-functional teams (IT, Operations, Finance) to ensure ServiceNow solutions meet
organizational needs.
Liaison Supporting CMDB interests as it relates to adjacent department projects implementing SAM and HAM
Provide insights and recommendations for workflow automation, performance optimization, and user experience related to CMDB.
Support integration efforts with third-party applications and data sources.
Deliver detailed documentation, testing protocols, and training materials for platform updates.
Coordinate with external vendors or consultants as needed for specialized deployments.
Coordinates with ServiceNow support team on new or modifies existing applications within the platform.
Plans and develops test data to validate new or modified applications within the platform.
Evaluates alternative solutions and recommends and implements appropriate applications design.
Interviews functional and technical staff to gather documenta?on required for analysis of current system application requirements.
Contributes to the efficiency and effectiveness of the team's service by offering suggestions or direction as a member of the team.
The successful candidate must work be able to work independently and as a Team.
Minimum Qualifications:
1. Current Local Candidate. Not negotiable.
2. 100% onsite for 8 weeks; then hybrid schedule, 1 day in office per week (defined by supervisor).
Schedule: M-Th, 7a-5:30p. Not negotiable.
3. 10+ years of ServiceNow development experience
4. 10+ years of CMDB Service and Application mapping
5. 10+ years with ServiceNow CMDB development and administration
6. 5+ Expert Knowledge of ITIL, CMDB relationships, and PPM workflows
7. 5+ years in systems analysis, design, and programming.
8. 5+ years integra?ng and managing multiple third-party data sources for CMDB (API'S)
9. 5+ Expertise with ServiceNow scripting and tools (JavaScript, Glide, Flow Designer)
10. 3 years experience as a Project Lead for ServiceNow implementations and Administration
Preferred/Special Skills:
Comfortable working independently and as a team representing platform capabilities across the org.
Clear communicator, demonstrating professional organization, technical documenta?on, and monitoring progress using Service-Now.
Self-starter, analytical problem-solving abilities, collaborative proactive/positive team player, resourceful and innovative.
Proven ability to influence through recommendations and stakeholder engagement.
Experience in ServiceNow development, integra?on, and implementation in the government sector.
Estimated Duration of Job:
12 months
Approximate start date:
October 7th, pending background check.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
Job Description:
Our client is looking for a proactive LEAD CMDB ServiceNow Developer with strong CMDB Administrator skills, who excels at cross-functional collaboration and translating strategic vision into actionable platform enhancements. As a solo contributor, you'll act as a liaison between technical execution and business priorities as well as the ServiceNow Platform Team. You will make recommendations and process improvements without owning formal decision-making authority.
Key Responsibilities:
Implement CMDB Health Dashboards
Implement CMDB 360
Map Services and Applications ~ 600
Develop and maintain ServiceNow modules including ITSM, ITOM, PPM, CMDB, and Service Catalog, as it relates to CMDB
Collaborate with stakeholders to gather requirements and recommend platform configurations
Liaise with cross-functional teams (IT, Operations, Finance) to ensure ServiceNow solutions meet
organizational needs
Liaison Supporting CMDB interests as it relates to adjacent department projects implementing SAM and HAM
Provide insights and recommendations for workflow automation, performance optimization, and user experience related to CMDB
Support integration efforts with third-party applications and data sources (API's)
Deliver detailed documentation, testing protocols, and training materials for platform updates
Coordinate with external vendors or consultants as needed for specialized deployments
Milestone Deliverables (sole responsibility of this position):
Create an assessment of needs for existing CMDB and identifying priori?es: Due in 2 weeks
Create a plan and ?meline to address identified needs from assessment: Due it 3 weeks
Implement CMDB Health Dashboards: Due in 4 weeks
Implement CMDB 360: Due in 6 weeks
Provide ongoing training and support to CI Analysts and department leaders - Daily
Other ServiceNow deliverables will be discussed as ?me permits
Daily/Weekly expectations:
Plan and Lead CMDB meetings daily/weekly
Timelines and deliverables will be met as indicated in project plan and ?meline
Roadblocks will be reported to the supervisor for each project, no later than the Wednesday's project meeting
Additional overview:
Collaborate with stakeholders to gather requirements and recommend platform configurations.
Liaise with cross-functional teams (IT, Operations, Finance) to ensure ServiceNow solutions meet
organizational needs.
Liaison Supporting CMDB interests as it relates to adjacent department projects implementing SAM and HAM
Provide insights and recommendations for workflow automation, performance optimization, and user experience related to CMDB.
Support integration efforts with third-party applications and data sources.
Deliver detailed documentation, testing protocols, and training materials for platform updates.
Coordinate with external vendors or consultants as needed for specialized deployments.
Coordinates with ServiceNow support team on new or modifies existing applications within the platform.
Plans and develops test data to validate new or modified applications within the platform.
Evaluates alternative solutions and recommends and implements appropriate applications design.
Interviews functional and technical staff to gather documenta?on required for analysis of current system application requirements.
Contributes to the efficiency and effectiveness of the team's service by offering suggestions or direction as a member of the team.
The successful candidate must work be able to work independently and as a Team.
Minimum Qualifications:
1. Current Local Candidate. Not negotiable.
2. 100% onsite for 8 weeks; then hybrid schedule, 1 day in office per week (defined by supervisor).
Schedule: M-Th, 7a-5:30p. Not negotiable.
3. 10+ years of ServiceNow development experience
4. 10+ years of CMDB Service and Application mapping
5. 10+ years with ServiceNow CMDB development and administration
6. 5+ Expert Knowledge of ITIL, CMDB relationships, and PPM workflows
7. 5+ years in systems analysis, design, and programming.
8. 5+ years integra?ng and managing multiple third-party data sources for CMDB (API'S)
9. 5+ Expertise with ServiceNow scripting and tools (JavaScript, Glide, Flow Designer)
10. 3 years experience as a Project Lead for ServiceNow implementations and Administration
Preferred/Special Skills:
Comfortable working independently and as a team representing platform capabilities across the org.
Clear communicator, demonstrating professional organization, technical documenta?on, and monitoring progress using Service-Now.
Self-starter, analytical problem-solving abilities, collaborative proactive/positive team player, resourceful and innovative.
Proven ability to influence through recommendations and stakeholder engagement.
Experience in ServiceNow development, integra?on, and implementation in the government sector.
Estimated Duration of Job:
12 months
Approximate start date:
October 7th, pending background check.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.