IT Support

World Wide Technology is looking for an IT Customer Experience. This role is part of WWT s Strategic Resourcing services and is a contract role. The candidate will be supporting a WWT customer and will be employed by one of WWT s preferred partners. The partner will provide full compensation and benefit information prior to employment with the partner.

Why WWT?

At Worldwide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits, and by delivering cutting-edge technology solutions for our clients.

WWT was founded in 1990 in St. Louis, Missouri. We employ more than 10,000 people globally and close nearly $20 billion in revenue in 2023. We have an inclusive culture and believe our core values are the key to company and employee success. WWT is proud to have been included on the FORTUNE "100 Best Places to Work For " list 12 years in a row!

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

Rate/Salary: A reasonable estimate of the current pay range for this position is $40.00 to $50.00 hourly on W2 hourly. Actual pay will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs, and will be set by your employer. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in base pay.

IT Customer Experience

Houston, TX

3 Months

Position Summary
The IT Customer Experience Deputy will report directly to IT Manager. This position plays a crucial role in ensuring a positive and efficient experience for end-users within the organization. This position involves handling various tasks related to IT service requests, mobile billing, finance, and general administration. The specialist collaborates with cross-functional teams, analyzes technical issues, and contributes to system improvements.
ROLE RESPONSIBILITIES:

• End User Escalations
• Relationship management with internal end users
• Request fulfillment (e.g., ServiceNow requests, digital investigations)
• Mobile billing administration (e.g., MobiChord, billing disputes)
• Finance & contract administration (e.g., product billing, renewals)
• Small CX projects
• General administration (e.g., documentation, process review, KBs)

Responsibilities:

• Collaborate with cross-functional teams to design, develop, and maintain software applications.
• Analyze complex technical problems, propose solutions, and implement them effectively.
• Contribute to system architecture discussions, ensuring scalability, performance, and reliability.
• Handle end user escalations by investigating the issue, evaluate the process, and keeping the end user happy during the process.
• Handle ServiceNow requests and digital investigations promptly and accurately.
• Manage mobile billing processes, including handling disputes and working with tools like MobiChord.
• Finance & Contract Administration: Assist with product billing, renewals, and related financial tasks.
• Participate in small customer experience (CX) projects, contributing to improvements and enhancements.
• General Administration: Maintain documentation, organize files, and handle administrative tasks as needed

QUALIFICATIONS

• Bachelor s degree in IT, Computer Science, or related field (or equivalent experience).
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration abilities.
• Familiarity with ServiceNow and mobile billing tools is a plus.

If you have any questions or concerns about this posting, please email .