Overview
On Site
USD 53.00 - 58.00 per hour
Full Time
Skills
Regulatory Compliance
AML
Production Support
Change Request Management
Recovery
Reporting
Issue Resolution
Documentation
Communication
Root Cause Analysis
Corrective And Preventive Action
Auditing
Disaster Recovery
Batch Processing
Mentorship
Capacity Management
Dynamics
PHP
SQL
Scripting
Unix
Database
Oracle
Teradata
Apache Hadoop
Job Scheduling
CA Workload Automation AE
Extract
Transform
Load
Informatica
Splunk
Dynatrace
ITIL
Problem Management
Incident Management
BMC Remedy
Project Management
Banking
Problem Solving
Conflict Resolution
Management
SAP BASIS
Law
IT Service Management
Innovation
Collaboration
Recruiting
Insurance
Finance
Professional Development
Training
Leadership
CompTIA
Customer Service
Career Counseling
Oracle Application Express
Apex
Job Details
Job#: 2090158
Job Description:
Apex Systems, a World-Class Technology Solutions Provider, is seeking a Production Services Specialist on behalf of one of our largest financial industry clients. Please apply if interested and qualified. Please note that only qualified candidates will be contacted. We cannot support C2C hiring.
Location: Plano, TX
Duration: 12 months+
Pay Rate Range: $53-$58/hr.
Details:
The Production Services Specialist is responsible for ensuring availability and reliability of assigned production applications within a line of business (LOBs) of Compliance (Sanctions and AML). To perform this function, the resource will have to perform daily tasks assigned by the Production Support Lead. These tasks are aligned to the key services outlined within the Global Support Services Service Catalog:
Monitoring
Incident Management
Request Management
Disaster Recovery / Application Recovery Certification Exercise
Metrics Reporting
Application Capacity Management
Responsibilities:
User and batch job issue resolution, manage highly critical applications - support BAU and ensure no business impact
Creating support documentation and updating existing documentation
Initiate the incident management process lead triage when BAU is impacted
Provide regular communication generate reports to all the stake holders
Investigation of root cause analysis and irreversible corrective action
Identify risk and drive remediations - ensure any day audit ready situation for the team
Will work closely with Business Partners and Development team
Hands on support of the applications
Disaster recovery test coordination, preparation and execution
Monitoring of daily batch processing
Timely adherence to all deliverables
Mentor / guide team members on issues/queries and other deliverables
Perform Capacity Management for applications in scope
Skill set: Experience in monitoring tools ITRS, SPLUNK, Dynatrace and App Dynamics
Skills : Scripting
Special consideration: PHP programming
Requirements:
Proficiency in M365 Applications
SQL scripting
Hands on experience with Unix
Hands on experience with Database (Oracle Teradata)
Hands on experience in Hadoop
Experience in Job scheduling tool - Autosys.
Knowledge on ETL tool - Informatica.
Knowledge on monitoring tools like ITRS Geneous, Splunk, Dynatrace
Knowledge on ITIL concepts like Incident and Problem Management
Knowledge on Incident Management (ITSM Remedy, MyITSM)
Willing to be flexible sometimes with providing stand-by out of hours support on rotational basis for production system (as needed)
Project Management
Good understanding of financial/banking industry
Creative and strong problem-solving skills
Excellent written and verbal communications skills
Ability to operate in high-pressure situations
Results oriented, and must be able to effectively interact with Senior Management and Business Partners
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
Job Description:
Apex Systems, a World-Class Technology Solutions Provider, is seeking a Production Services Specialist on behalf of one of our largest financial industry clients. Please apply if interested and qualified. Please note that only qualified candidates will be contacted. We cannot support C2C hiring.
Location: Plano, TX
Duration: 12 months+
Pay Rate Range: $53-$58/hr.
Details:
The Production Services Specialist is responsible for ensuring availability and reliability of assigned production applications within a line of business (LOBs) of Compliance (Sanctions and AML). To perform this function, the resource will have to perform daily tasks assigned by the Production Support Lead. These tasks are aligned to the key services outlined within the Global Support Services Service Catalog:
Monitoring
Incident Management
Request Management
Disaster Recovery / Application Recovery Certification Exercise
Metrics Reporting
Application Capacity Management
Responsibilities:
User and batch job issue resolution, manage highly critical applications - support BAU and ensure no business impact
Creating support documentation and updating existing documentation
Initiate the incident management process lead triage when BAU is impacted
Provide regular communication generate reports to all the stake holders
Investigation of root cause analysis and irreversible corrective action
Identify risk and drive remediations - ensure any day audit ready situation for the team
Will work closely with Business Partners and Development team
Hands on support of the applications
Disaster recovery test coordination, preparation and execution
Monitoring of daily batch processing
Timely adherence to all deliverables
Mentor / guide team members on issues/queries and other deliverables
Perform Capacity Management for applications in scope
Skill set: Experience in monitoring tools ITRS, SPLUNK, Dynatrace and App Dynamics
Skills : Scripting
Special consideration: PHP programming
Requirements:
Proficiency in M365 Applications
SQL scripting
Hands on experience with Unix
Hands on experience with Database (Oracle Teradata)
Hands on experience in Hadoop
Experience in Job scheduling tool - Autosys.
Knowledge on ETL tool - Informatica.
Knowledge on monitoring tools like ITRS Geneous, Splunk, Dynatrace
Knowledge on ITIL concepts like Incident and Problem Management
Knowledge on Incident Management (ITSM Remedy, MyITSM)
Willing to be flexible sometimes with providing stand-by out of hours support on rotational basis for production system (as needed)
Project Management
Good understanding of financial/banking industry
Creative and strong problem-solving skills
Excellent written and verbal communications skills
Ability to operate in high-pressure situations
Results oriented, and must be able to effectively interact with Senior Management and Business Partners
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.