IT Analyst (IT Support, Citrix, VPN, LAN-WAN) in New York City

Overview

On Site
Depends on Experience
Full Time
No Travel Required

Skills

IT Analyst
IT Support
ServiceNow
Citrix
VPN
LAN-WAN
Mobile Technologies
Professional Services

Job Details

IT Analyst (IT Support, Windows, ServiceNow, Citrix, VPN, LAN-WAN, Mobile Technologies) in New York City

6+ years of Experience

POSITION: IT Analyst (IT Support, Windows, ServiceNow, Citrix, VPN, LAN-WAN, Mobile Technologies)
LOCATION: New York City
SALARY: Excellent Compensation with benefits + Bonus
DURATION: Full-Time ONSITE
SKILLS: IT Analyst, IT Support, ServiceNow, Citrix, VPN, LAN-WAN, Mobile Technologies, Professional Services

DESCRIPTION:

Seeking a Senior IT Analyst to provide high-level technical support and deliver seamless technology solutions across their various locations. This role is hands-on and customer-facing, ideal for a proactive, detail-oriented professional passionate about supporting a dynamic environment and ensuring reliable technology performance firm wide.

KEY RESPONSIBILITIES:

  • Provide Expert Technical Support: Serve as a first point of contact for IT support requests, delivering timely and high-quality solutions for software, hardware, and networking issues.
  • Facilitate Meeting Technology: Support video conferences, client meetings, and presentations, ensuring flawless setup and execution across platforms and offices.
  • System Maintenance & Deployment: Install, configure, and maintain firm-standard software and hardware; ensure all office computers, printers, and devices are fully operational.
  • Collaborate Firm wide: Partner with IT and administrative teams on meeting logistics, event technology, and firm wide initiatives.
  • Manage Assets & Tickets: Maintain accurate asset tracking and utilize ServiceNow to document, escalate, and resolve all IT service requests efficiently.
  • Security & Compliance: Enforce firm data security standards, assist in managing network maintenance, and promote best practices for mobile and remote access tools (Citrix, VPN, iOS).
  • Project Support: Participate in IT rollouts, upgrades, and training to drive technology adoption and continuous improvement.
  • Customer Service Excellence: Act as a trusted IT partner to attorneys and staff, ensuring clear communication, reliable follow-up, and outstanding end-user experience.

QUALIFICATIONS:

  • 6+ years of IT support experience in software, hardware, and networking technologies; law firm or professional services experience.
  • Advanced proficiency in Microsoft Windows, Office Suite, Teams, ServiceNow, Citrix, and VPN tools.
  • Strong working knowledge of LAN/WAN systems, iManage, mobile technologies (iOS/iPadOS), and document management systems.
  • Demonstrated expertise in customer service, troubleshooting, and project execution.
  • Associates or Bachelor's degree preferred; equivalent experience considered.

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