Overview
On Site
$60,000 - $80,000
Contract - Independent
Contract - W2
Contract - 12 Month(s)
No Travel Required
Skills
Major Incident
Root Cause Analysis
Problem Management
Manager
Job Details
Job Description:
(Must haves)
- Must carry a minimum of 5+ years of experience as Major Incident Manager.
- Review proposed major incidents and access validity based on business impact.
- Facilitate troubleshooting bridge calls to drive issues to resolution.
- Document activities and discussion of the major incidents.
- Communicate/Escalate throughout any event to required levels of leadership.
- Generate and Distribute an After-Action Report for every Major Incident.
(Good to haves)
- Recommend Corrective actions to the Problem process for postmortem discussion.
- Ensure sure SOP(s) are up to date.
- Contractor shall facilitate a Daily Operations Call reviewing previous major incidents and reviewing upcoming changes.
- Contractor shall consolidate and provide daily reports reviewing incidents, changes and problems within the environment.
- Contractor shall assist in the problem management activities and process as needed, including but not limited to the following.
- Recommend corrective actions based on Major Incident events.
- Ensure Problem management resources receive all pertinent information regarding problems or Root Cause Analysis events.
- Flexible to work in any shift.; Good communication skills to interact with both customer and end user over phone and through email.
Thanks & Regards
Piyush Kumar Email:
Phone: +1 Irving, TX 75038 Visit us:
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