Senior Specialized IT Consultant

Overview

On Site
$CAD $90 / hr
Contract - W2
Contract - 7 month(s)

Skills

Specialized IT Consultant

Job Details

Job Description:
  • Lead the design and review of IT best practice policy and procedure documentation to align with IT Service Candidateagement best practices.
  • CollaboXX with internal and external partners in the improvement/maintenance/development of processes and/or guides.
  • Deliver coaching on transformation and cultural change in relation to the IT Service Candidateagement program; including facilitation of stXXgic planning to enable the team to plan and manage the required IT Service Candidateagement initiatives.
Experience and Skill Set Requirements:
  • Develop and lead cross-process compliance and design coordination within the operations team and cross-functionally throughout the organization.
  • Provide technical guidance to stakeholders to ensure that process standards are understood, process procedures and policies are adhered to, process activities are monitored and that best practice process activities are integrated accordingly.
  • Ensures documentation for I&IT best process procedures and protocols are drafted, ensuring their compatibility with the service management practices.
  • Provide advice and expertise to external vendors and senior management, to contribute to IT strategies and projects.
  • Monitor compliance with agreements and ensure the timely identification and resolution of problems and issues.
  • Provide expertise on all ITSM best practices and processes.
  • XXgn, implement and work with the project team in completing all relevant and required documentation in alignment with Government standards.
  • Support the testing team during system and UAT testing.
  • Participate in Knowledge transfer.
  • IT Service Candidateagement process subject matter expertise, with experience in ITSM Best Practices (ITIL).
  • Knowledge and experience in process design development and coordination across all organizational teams.
  • Experience in assisting with developing effective service delivery within Public Sector IT organizations.
  • Experience effectively communicating strategic plans and providing guidance to senior management and extended supply chain (external vendors).
Process XXgn Skills - 40 Points:
  • Knowledge of systems analysis, design, development, configuration, testing, release and installation principles and practices, methods, techniques, and tools for ITSM.
  • Experience in designing processes for a public sector client, including the assessment of current state, and creation of supporting documentation and leadership for Continual Service Improvement reviews.
  • Experience in effectively conveying complex information to various stakeholders.
ITSM Process Skills - 35 Points:
  • Excellent in ITSM Processes including, but not limited to: Incident, Problem, Change, Configuration, Service Level, Service Catalogue, Service Portfolio, Business Relationship, Release and Deployment, Request, Fulfilment, IT Strategy and IT Asset Candidateagement.
  • Experience with knowledge management platforms (e.g., ServiceNow, Remedy) and how to create and organize documentation.
Documentation Skills - 20 Points:
  • Experience in template creation and review for all supporting Process artefacts.
  • Experience translating technical information into clear, concise, and understandable language for a variety of audiences.
Public Sector Experience - 5 Points:
  • 5 Years of Experience.
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