Beacon Systems, Inc, delivers Program Management, Science, Engineering, and Technology Solutions to Federal, Commercial State, and Local Agencies. We are a subsidiary of Radiant Digital Services. We have a vast portfolio of clients across the country. Our Technology support to many DoD Agencies, NASA, Voice of America, FDA, and State Agencies such as State of FL, RI, MS, ND, VA, and WV extends our delivery of solutions worldwide.
Job Title: Data and Applications Assistant - Junior
Location: Remote - Providence, RI For the first 30 days, this position will be in the office for hands-on training. Following the training period, the position will be remote
Duration: 3 months - Part Time (15hrs. per week)
Responsibilities:
Serve as the primary liaison between applicants and the PRiSM service desk for technical support issues
Submit, track, and manage help desk tickets using Zoho for issues related to workflows, uploads, and system errors
Troubleshoot front-end application issues for vendors, including document upload failures and workflow disruptions
Assist users with navigation and issue resolution within the PRiSM platform
Escalate recurring or complex system issues to the appropriate technical teams
Conduct back-end testing to ensure contract compliance and accurate system functionality
Support annual updates and certification processes by identifying and resolving system-related barriers
Monitor communication logs and troubleshoot issues in conversation tracking features
Prepare and distribute recurring reports (weekly, monthly, quarterly) on system issues and resolutions
Maintain documentation of common technical issues and solutions to support ongoing system improvements
Data integration using Access and Excel
Minimum Qualifications:
- Excel
- Access
- MS Teams
Required Skills:
- Strong written and verbal communication skills
- Strong organizational skills and attention to detail
Compensation for roles at Beacon Systems Inc depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, BeaconGov provides reasonable range of compensation for this role.
Beacon Systems is dedicated to fostering an inclusive and diverse work environment. We ensure equal employment opportunities for all individuals, regardless of their race, color, religion, gender, national origin, age, disability, or any other legally protected characteristic. Our commitment to being an equal-opportunity employer extends across all aspects of employment, from recruitment and hiring to promotions and benefits. We firmly believe in treating all employees and applicants fairly, based on their qualifications, skills, and performance.