IT Project Manager

Key Responsibilities

• Oversee and manage the IT portion of the replacement project, ensuring alignment with business and operational goals.
• Collaborate closely with the Operations Project Manager, vendor project management team, and key stakeholders to facilitate project needs and system implementation.
• Identify and mitigate technical risks, ensuring a smooth transition from the existing system to the new solution.
• Manage timelines, resources, and deliverables while maintaining compliance with organizational and regulatory standards.
• Provide regular updates and reports to executive leadership and stakeholders on project progress, challenges, and milestones.
• The Project Manager position will be assigned to the Revenue IT group and will support the related projects.
• The Project Manager will report directly to the Information Technology Program Manager of Department of Revenue (IT) and the OPAL Product Manager.

Project Management & Leadership

• 10+ years of IT project management experience in large-scale enterprise system replacements.
• Strong ability to lead large-scale projects from initiation to completion.
• Proven experience in managing cross-functional teams, vendors, and stakeholders in a complex IT environment.
• Expertise in project planning, scheduling, budgeting, and resource allocation for enterprise IT projects.
• Excellent leadership, communication, and stakeholder management skills.
• Ability to drive projects within scope, time, and budget while managing competing priorities.

Technical Expertise

• Experience with data migration, system integrations, APIs, and middleware solutions to ensure seamless system transition.
• Familiarity with cloud-based and on-premises IT infrastructure, databases, and cybersecurity best practices.
• Knowledge of software development lifecycle (SDLC) and agile or waterfall methodologies for IT projects.

Stakeholder & Vendor Management

• Strong skills in stakeholder engagement, communication, and collaboration with business units, IT teams, and executive leadership.
• Experience managing third-party vendors, including contract negotiation, service-level agreements (SLAs), and vendor performance oversight.
• Ability to translate business requirements into technical solutions, ensuring alignment with organizational goals.

Risk Management & Problem-Solving

• Proficiency in identifying, assessing, and mitigating project risks and technical challenges to ensure minimal disruptions.
• Change Management & Training:
• Ability to drive user adoption and training strategies, ensuring a smooth transition to the new CIS system.
• Strong documentation skills for creating user guides, system documentation, and training materials.
• Highly Desired/Preferred
• Project Management Professional (PMP), PRINCE2, or ITIL certification is highly desirable.
• Bachelor s degree in Information Technology, Computer Science, or a related field (Master s preferred).
• Familiarity with regulatory compliance in utilities or municipal IT environments.
• Familiarity with Workday or municipal IT environments is a plus.
• Ability to troubleshoot system implementation issues, working closely with IT teams and vendors for effective resolutions.
• Experience in disaster recovery planning, business continuity, and system rollback strategies
• Experience in organizational change management (OCM) to facilitate process improvements and stakeholder buy-in.