Overview
On Site
USD 149,781.00 - 196,100.00 per year
Full Time
Skills
Product Support
Problem Management
Service Assurance
Scheduling
Continuous Integration
Continuous Integration and Development
Configuration Management
Release Management
Change Management
Cloud Computing
Computer Science
Computer Engineering
Sarbanes-Oxley
Software Architecture
Electronic Commerce
Data Warehouse
Data Lake
Sales Operations
Data Marts
Unix
Linux
Shell
Microsoft Azure
Snow Flake Schema
Databricks
Database
Tier 1
Tier 2
Issue Tracking
Root Cause Analysis
Management
Insurance
Legal
Internet
Optical Fiber
Law
Job Details
Job Description:
POSITION: Lead Application Product Support
JOB LOCATION: 208 S. Akard Street Dallas, TX 75202 [and various unanticipated locations throughout the U.S.; may work from home]
DUTIES: Provide application monitoring, application problem management resolution, and service assurance management including status and metrics. Tune and configure applications and infrastructure components. Complete work associated with the implementation of new applications and changes to existing applications, scheduling, and application change management and implementation. Work with application availability, MTTR, MTBF, upgrades in production, and ICMS SOX controls. Utilize CDO data warehouse application architecture to analyze (E2E) business transaction flows across application eco-systems with business partners. Operate with batch jobs and schedules that transverse On Prem to the cloud. Work with Enterprise Data Technology (EDT), data warehouses, and datalake applications. Utilize sales operations performance data marts including Sunrise. Develop applications using UNIX, Linux, Shell, Azure, Snowflake, and Databricks. Perform continuous integration, configuration management, business requirement assessments, release management, and change management. Drive outages from Infra, databases, Tier1 and Tier2 support perspectives. Provide trouble ticket management, root cause analysis, and action item assignment. Lead large production operation support teams and work with external vendors for various cloud technologies. Manage fixed bid contracts.
MINIMUM REQUIREMENTS: Requires a Bachelor's degree, or foreign equivalent degree, in Computer Science, Applied Computer Science, or Computer Engineering and five (5) year of progressive post-baccalaureate experience in the job offered, or five (5) years of progressive post-baccalaureate experience in a related occupation working with application availability, MTTR, MTBF, upgrades in production, and ICMS SOX controls; utilizing CDO data warehouse application architecture to analyze (E2E) business transaction flows across application eco-systems with business partners; working with Enterprise Data Technology (EDT), data warehouses, and datalake applications; utilizing sales operations performance data marts including Sunrise; developing applications using UNIX, Linux, Shell, Azure, Snowflake, and Databricks; driving outages from Infra, databases, Tier1 and Tier2 support perspectives; providing trouble ticket management, root cause analysis, and action item assignment; and managing fixed bid contracts.
Our Lead Application Product Supports earn between $149,781- $196,100 yearly. Not to mention all the other amazing rewards that working at AT&T offers.
Joining our team comes with amazing perks and benefits:
Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
Weekly Hours:
40
Time Type:
Regular
Location:
Dallas, Texas
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
POSITION: Lead Application Product Support
JOB LOCATION: 208 S. Akard Street Dallas, TX 75202 [and various unanticipated locations throughout the U.S.; may work from home]
DUTIES: Provide application monitoring, application problem management resolution, and service assurance management including status and metrics. Tune and configure applications and infrastructure components. Complete work associated with the implementation of new applications and changes to existing applications, scheduling, and application change management and implementation. Work with application availability, MTTR, MTBF, upgrades in production, and ICMS SOX controls. Utilize CDO data warehouse application architecture to analyze (E2E) business transaction flows across application eco-systems with business partners. Operate with batch jobs and schedules that transverse On Prem to the cloud. Work with Enterprise Data Technology (EDT), data warehouses, and datalake applications. Utilize sales operations performance data marts including Sunrise. Develop applications using UNIX, Linux, Shell, Azure, Snowflake, and Databricks. Perform continuous integration, configuration management, business requirement assessments, release management, and change management. Drive outages from Infra, databases, Tier1 and Tier2 support perspectives. Provide trouble ticket management, root cause analysis, and action item assignment. Lead large production operation support teams and work with external vendors for various cloud technologies. Manage fixed bid contracts.
MINIMUM REQUIREMENTS: Requires a Bachelor's degree, or foreign equivalent degree, in Computer Science, Applied Computer Science, or Computer Engineering and five (5) year of progressive post-baccalaureate experience in the job offered, or five (5) years of progressive post-baccalaureate experience in a related occupation working with application availability, MTTR, MTBF, upgrades in production, and ICMS SOX controls; utilizing CDO data warehouse application architecture to analyze (E2E) business transaction flows across application eco-systems with business partners; working with Enterprise Data Technology (EDT), data warehouses, and datalake applications; utilizing sales operations performance data marts including Sunrise; developing applications using UNIX, Linux, Shell, Azure, Snowflake, and Databricks; driving outages from Infra, databases, Tier1 and Tier2 support perspectives; providing trouble ticket management, root cause analysis, and action item assignment; and managing fixed bid contracts.
Our Lead Application Product Supports earn between $149,781- $196,100 yearly. Not to mention all the other amazing rewards that working at AT&T offers.
Joining our team comes with amazing perks and benefits:
Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
Weekly Hours:
40
Time Type:
Regular
Location:
Dallas, Texas
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.