Overview
On Site
USD 110,000.00 - 140,000.00 per year
Full Time
Skills
Electrical Engineering
Cloud Computing
Procurement
FOCUS
Mentorship
Technical Support
Service Level
Customer Satisfaction
Operational Excellence
Decision-making
Continuous Improvement
Product Engineering
Root Cause Analysis
Roadmaps
KPI
Reporting
User Experience
Documentation
Innovation
Training
Electronic Data Interchange
API
Conflict Resolution
Problem Solving
Leadership
Coaching
Analytical Skill
Process Optimization
Adaptability
Startups
SaaS
Enterprise Resource Planning
Distribution
Computer Science
Sales
Communication
Life Insurance
Management
Military
Privacy
Security Clearance
LOS
Law
Job Details
Akkodis is seeking a Director of Technical Support for an FTE position in Omaha, NE. This position is on-site 5 days a week.
JOB DESCRIPTION:
We're reshaping how electrical contractors and distributors connect, purchase, and operate. Our cloud-based platform streamlines procurement and tool management, giving contractors the visibility and efficiency they need to focus on what they do best-building the future.
We're looking for a Director of Technical Support to lead our growing Technical Support organization. This leader will be responsible for defining the vision, strategy, and structure of our Support function-building a high-performing team that delivers world-class customer experiences and ensures seamless integration and adoption of our platform.
What You'll Do
Lead, mentor, and scale the Technical Support team, including Technical Support Specialists and Integration Support roles.
Develop and execute support strategies, service-level standards, and best practices that drive customer satisfaction and operational excellence.
Oversee complex EDI/API integrations, collaborating with Supplier Integration Managers and client IT teams to ensure reliability and efficiency across our growing customer base.
Implement tools and processes that enhance visibility, tracking, and resolution of support cases-ensuring data-driven decision-making and continuous improvement.
Partner cross-functionally with Product, Engineering, and Customer Success to surface customer insights, drive root cause analysis, and influence product roadmap priorities.
Monitor team performance using KPIs such as response time, resolution rate, NPS, and integration uptime, and report on key trends to leadership.
Champion the customer voice, advocating for scalable solutions that improve user experience and prevent recurring issues.
Build and maintain documentation standards, ensuring customers and internal teams have clear, up-to-date technical references.
Drive innovation in support operations through automation, training, and proactive issue detection.
Who You Are
A seasoned technical leader with experience managing or building Support or Integration teams in a SaaS or technology-driven organization.
Deeply familiar with software integrations (EDI, API, Punchout, or related systems) and comfortable guiding others through complex technical challenges.
A strategic thinker who can balance hands-on problem-solving with leadership, coaching, and operational scaling.
A clear, empathetic communicator-skilled at translating technical concepts for both customers and executives.
Analytical and data-driven, with a strong grasp of metrics, process optimization, and customer feedback loops.
Collaborative and adaptable, thriving in a fast-moving, cross-functional startup environment.
Bonus points if you have:
Prior experience leading a support function in a high-growth SaaS or construction tech company.
Familiarity with ERP systems used in distribution or construction.
A degree in Computer Science, IT, or a related field.
Selling points: We're a team of contractors, distributors, and tech professionals who came together to solve real industry problems. With roots in the field, we understand the challenges our customers face-and we're passionate about building solutions that make their lives easier.
Fast-growing company at the intersection of construction and technology.
Mission-driven: advancing technology adoption in construction to deliver efficiency, visibility, and better communication.
Salary: $110-140k
If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at mia.harpster@
Equal Opportunity Employer/Veterans/Disabled
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit .
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
Pay Details: $110,000.00 to $140,000.00 per year
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to ;br>
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
JOB DESCRIPTION:
We're reshaping how electrical contractors and distributors connect, purchase, and operate. Our cloud-based platform streamlines procurement and tool management, giving contractors the visibility and efficiency they need to focus on what they do best-building the future.
We're looking for a Director of Technical Support to lead our growing Technical Support organization. This leader will be responsible for defining the vision, strategy, and structure of our Support function-building a high-performing team that delivers world-class customer experiences and ensures seamless integration and adoption of our platform.
What You'll Do
Lead, mentor, and scale the Technical Support team, including Technical Support Specialists and Integration Support roles.
Develop and execute support strategies, service-level standards, and best practices that drive customer satisfaction and operational excellence.
Oversee complex EDI/API integrations, collaborating with Supplier Integration Managers and client IT teams to ensure reliability and efficiency across our growing customer base.
Implement tools and processes that enhance visibility, tracking, and resolution of support cases-ensuring data-driven decision-making and continuous improvement.
Partner cross-functionally with Product, Engineering, and Customer Success to surface customer insights, drive root cause analysis, and influence product roadmap priorities.
Monitor team performance using KPIs such as response time, resolution rate, NPS, and integration uptime, and report on key trends to leadership.
Champion the customer voice, advocating for scalable solutions that improve user experience and prevent recurring issues.
Build and maintain documentation standards, ensuring customers and internal teams have clear, up-to-date technical references.
Drive innovation in support operations through automation, training, and proactive issue detection.
Who You Are
A seasoned technical leader with experience managing or building Support or Integration teams in a SaaS or technology-driven organization.
Deeply familiar with software integrations (EDI, API, Punchout, or related systems) and comfortable guiding others through complex technical challenges.
A strategic thinker who can balance hands-on problem-solving with leadership, coaching, and operational scaling.
A clear, empathetic communicator-skilled at translating technical concepts for both customers and executives.
Analytical and data-driven, with a strong grasp of metrics, process optimization, and customer feedback loops.
Collaborative and adaptable, thriving in a fast-moving, cross-functional startup environment.
Bonus points if you have:
Prior experience leading a support function in a high-growth SaaS or construction tech company.
Familiarity with ERP systems used in distribution or construction.
A degree in Computer Science, IT, or a related field.
Selling points: We're a team of contractors, distributors, and tech professionals who came together to solve real industry problems. With roots in the field, we understand the challenges our customers face-and we're passionate about building solutions that make their lives easier.
Fast-growing company at the intersection of construction and technology.
Mission-driven: advancing technology adoption in construction to deliver efficiency, visibility, and better communication.
Salary: $110-140k
If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at mia.harpster@
Equal Opportunity Employer/Veterans/Disabled
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit .
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
Pay Details: $110,000.00 to $140,000.00 per year
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to ;br>
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.