Technical Business Analyst

RESPONSIBILITIES:
Kforce has a client that is seeking a Technical Business Analyst in Maryland Heights, MO.

Job Summary:
We are seeking a highly technical Business Systems Analyst to join a core IT team supporting large-scale customer communication platforms (Email, SMS, outbound dialing). This role is ideal for a former developer or template developer who enjoys translating complex business requirements into functional specifications for development teams. The Analyst will serve as the bridge between business stakeholders, platform architects, and development teams-dissecting requirements, creating precise documentation, and ensuring technical feasibility across APIs, payloads, and parameter mapping.

Key Responsibilities:
Requirements Analysis & Documentation:
* Translate business requirement documents (BRDs) and mockups into detailed functional requirements for developers
* Work with architects and backend teams to define payload structures, perform parameter mapping, and document all technical details
* Produce clear, developer-ready documentation that enables backend, frontend, and QA teams to execute builds with minimal gaps

Cross-Team Collaboration:
* Partner with architects to design solutions for automated customer messaging (Email/SMS/AutoCall)
* Coordinate with external teams providing data payloads; Validate payload formats, mappings, and dependencies
* Support end-to-end project delivery by escalating blockers and ensuring requirements flow smoothly into technical execution

Technical Engagement:
* Review and understand complex SQL queries; Write simple to advanced queries for validation and analysis
* Work with APIs (real-time data requests), SFTP structures (non-real-time data exchange), and Kafka feeds (event streaming)
* Contribute technical insight to solution design and ensure documentation accounts for full system dependencies

REQUIREMENTS:
* Prior experience as a developer or in a highly technical analyst role
* Hands-on experience with: API calls (real-time integrations); SFTP file structures (batch data exchange); Kafka feed requirements (event streaming); Relational databases and SQL (ability to read complex queries and write effective queries)
* Strong documentation skills with attention to accuracy and clarity
* Strong ability to analyze, dissect, and rewrite business requirements into technical deliverables
* Ability to conceptualize the -big picture- beyond individual project tasks
* Self-starter mindset; Able to independently seek out knowledge, escalate issues, and drive tasks to completion

Preferred Qualifications:
* Experience writing HTML templates
* Background in messaging platforms (Email, SMS, outbound dialers)
* Industry experience in cable or MSO environments

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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