Scrum Master / Project Manager

Primary Responsibilities

• Serve as a servant-leader to the team and product owner in translating requirements into functional software.
• Facilitate Scrum ceremonies, including sprint planning, daily stand-ups, sprint reviews, and retrospectives.
• Track progress and support the team in meeting sprint commitments; identify issues early and collaborate on corrective actions.
• Manage and report on scope, schedule, resource allocation, and project financials.
• Extract and document business requirements; author user stories and clearly define acceptance criteria.
• Ensure adherence to Agile processes and foster team alignment with best practices.
• Champion product quality by clarifying expectations and coordinating work related to defect resolution, refactoring, and reducing technical debt.
• Balance stakeholder interests, mediating between the product owner and development team when necessary.
• Identify and remove impediments to ensure focus on high-value engineering tasks.
• Lead conflict resolution and proactively eliminate collaboration barriers.
• Minimize external distractions to protect team productivity.
• Support continuous improvement initiatives by facilitating retrospectives and promoting iterative enhancements.

Qualifications

• Bachelor's degree in Information Technology, Business Administration, or a related field.
• Certified Scrum Master (CSM) required.
• Strong interpersonal and conflict-resolution skills; comfortable facilitating collaboration among cross-functional teams.
• Solid understanding of Agile estimation and scoping practices.
• Excellent written and verbal communication abilities.
• CERTIFICATION is compulsory.

Experience Requirements

• Proven experience as both Scrum Master and IT Project Manager in network-related initiatives.
• Demonstrated ability to manage multiple significant projects concurrently.
• Prior experience in network services or infrastructure project delivery.
• Hands-on experience with Project Portfolio Management (PPM) tools and Agile frameworks.