Overview
On Site
Contract - W2
Contract - 2025-05-26 To
75% Travel
Skills
FOCUS
API
Interactive Voice Response
Orchestration
Routing
Analytics
Interfaces
Genesys
Cloud Computing
Customer Experience
Reporting
Job Details
IVR Chatbot Developer (Genesys focus), Level 3
Newark, NJ - Hybrid
9-12 month engagement
W2 Contract
- In this cutting-edge role, the IVR Bot Developer will contribute to our mission of providing a seamless self-service experience, minimizing the need for live assistance.
- This developer will be building self-service into the IVR Bot.
- The ideal candidate has experience with complex projects (we are designing intuitive solutions that allow callers to communicate naturally and efficiently, beyond simple menu selections).
Key skills/experiences include: Self-Service, API, Conversational Bot
Requirements:
- Minimum 3 to 5 years development experience implementing self-service IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX.
- Functional and hands on experience on development on Voice and Non-Voice (SMS, Email, Chat, Voice Bot etc.) applications solutioning using Genesys Cloud CX Architect Bot Flows.
- Delivery credentials for Self Service and Analytics solutions enabled with speech-based interfaces and dynamic menu, based on customer treatment strategies.
- Thorough understanding of Genesys Framework, Integration with internal and external components.
- Genesys Cloud CX certified professional in one or more focused solution area (Inbound, Outbound, Multi-channel, Desktop, Integration, Recording, Reporting, etc.)
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