Sr. BI Engineer

Typical Day in the Role

• Create and customize reports using ServiceNow's reporting tools (e.g., list reports, pivot tables, bar charts, pie charts).
• Develop platform analytics dashboards for real-time insights.
• Use filters, conditions, and groupings to tailor reports to specific business needs.
• Analyze data trends and patterns to support business decisions.
• Work with stakeholders to understand reporting requirements and translate them into actionable reports.
• Validate data accuracy and consistency across reports.

• Regularly review and update existing reports to ensure they remain relevant and efficient.
• Optimize report performance by refining queries and reducing unnecessary data loads.
• Archive or retire outdated reports.
• Collaborate with business analysts, developers, and process owners to gather requirements and deliver insights.
• Provide training or documentation to end-users on how to access and interpret reports.
• Participate in meetings or workshops to understand evolving reporting needs.
• Investigate and resolve issues related to report generation or data discrepancies.
• Support users in troubleshooting access or visibility issues with reports and dashboards.
• Maintain documentation for report logic, data sources, and usage guidelines.
• Ensure compliance with data governance and security policies.
• Performance Expectations:
• Proactively identify opportunities to improve reporting efficiency.
• Maintain a clean and organized report library.
• Stay updated on ServiceNow reporting features and best practices.
• Collaborate effectively with cross-functional teams to align reporting with business goals.
• Provide training or documentation to empower users to self-serve reports when appropriate.
• Our key metrics include the following: Report Accuracy, timeliness, report utilization, stakeholder satisfaction, volume and complexity, system performance, compliance and governance.
• Error rate in reports (data mismatches, incorrect filters).
• Frequency of data validation issues reported by stakeholders
• Turnaround time for report requests.
• Adherence to SLAs for report delivery
• Number of active users accessing reports and dashboards.
• Frequency of report usage (helps gauge relevance and value).
• Feedback scores from users and stakeholders.
• Number of rework requests due to unmet requirements.
• Number of reports created or maintained per month.
• Complexity of reports handled (e.g., multi-source, performance analytics, scripted reports).
• Impact of reports on ServiceNow instance performance (e.g., long-running queries).
• Optimization of report queries and data sources.
• Adherence to data governance policies.
• Proper use of roles and permissions in report sharing.
• The ServiceNow Report Developer role is unique because it sits at the intersection of technical expertise, business insight, and data storytelling within the ServiceNow ecosystem. This requires knowledge in a njche skillset of Platform Analytics within ServiceNow platform.

Candidate Requirements

• Required: Bachelor's Degree
• Years of experience required: 5-10
• Disqualifiers: Missing necessary ServiceNow knowledge and experience
• Additional qualities to look for: Healthcare background is a plus

• 1 ServiceNow SPM Knowledge
• 2 Platform Analytics
• 3 Overall Reporting & Data Understanding

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.


It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.