Overview
Skills
Job Details
Position : Mainframe COBOL, Customer/1, Billing Finance
Location: Remote
MF COBOL, Customer/1, Billing Finance
"Expert Knowledge: Provide specialized insights in customer service and service order management. Technical Support: Resolve customer issues and provide functional support. Documentation: Assist with project documentation and training materials. Liaison: Coordinate with support teams to ensure timely issue resolution. Mentoring: Train and mentor new associates during onboarding. Knowledge Maintenance: Developing and maintaining an understanding of customer-specific business environments and service level agreements. Problem Resolution: Identifying and resolving customer problems using defined procedures and documenting troubleshooting efforts."
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