QA Engineer

We re looking for a detail-oriented QA Engineer to join our team in Miami. In this role, you ll be the guardian of product quality monitoring errors, logs, and real-world usage to identify issues before they affect our employees or customers. You ll work closely with engineers to surface actionable bug reports and help ensure a smooth, reliable experience across all platforms.

About the Company
HelloGov AI, a Miami-based innovative startup in government tech, transforming how people interact with government services. Leveraging advanced AI technology, our solutions streamline the application processes for passports, travel visas, vehicle registration, and immigration. Positioned in the financial district of Brickell, we are on a mission to enhance customer experiences while promoting technological advancements.

Requirements

Responsibilities

• Monitor Sentry errors, logs, and system alerts to proactively identify issues.
• Reproduce, document, and prioritize bugs with clear and actionable reports for the engineering team.
• Perform manual testing across multiple platforms, devices, and browsers, ensuring consistent performance and user experience.
• Identify friction points in employee and customer workflows and raise them for review.
• Collaborate with engineers, product managers, and support teams to drive fast resolution of issues.
• Contribute to QA process improvements and testing coverage.

Qualifications

• 1 3 years of experience in QA, software testing, or a related field.
• Strong analytical and problem-solving skills with a sharp eye for detail.
• Familiarity with error monitoring tools (e.g., Sentry, Datadog, Rollbar) and log analysis.
• Experience testing across web browsers, operating systems, and mobile devices.
• Clear and concise communication skills especially in writing bug reports.
• Ability to work independently and proactively in a fast-paced environment.

Nice-to-Have

• Experience with automated testing frameworks (e.g., Cypress, Playwright, Selenium).
• Basic familiarity with APIs, SQL, or developer tools for debugging.
• Previous experience in a SaaS or customer-facing product environment.

Benefits

• Salary $55,000 - $60,000/year
• Parking pass provided
• Complimentary breakfast and mid-day snacks
• Extensive opportunities for professional growth in a dynamic startup environment
• Health, Vision and Dental will be provided 90 days after employment